Audit Support Lead

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

The Filing Services Bureau (FSB) is searching for a talented individual to join our team.

Under the direction of the Administrator II of Correspondence, Analysis, Support and Education Section (CASES) and in consultation with the Administrator I of Audit Support, the Program Specialist II provides lead technical support in business entity and personal income tax law to auditors within Audit Support. The incumbent oversees technical reviews, ensures alignment with federal and state tax law, and supports staff who interact directly with taxpayers and practitioners. Key responsibilities include guiding auditors on complex tax issues, monitoring federal tax law changes, reviewing RACK content and Public Service Bulletins, and assisting with the most complex taxpayer and practitioner inquiries. The position also helps assign workload, monitor service quality, support staff development, and provide input on performance evaluations. The incumbent serves as a department expert on current tax law, collaborates with Legal and the Legislation Bureau, and participates in department-wide teams related to legislation, forms review, and technical tax issues, ensuring accuracy and effective representation of program needs.

Additional positions may become available (RPA 2526-02135).

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You will find additional information about the job in the Duty Statement .

Position Details

Job Code #:

JC-516834

Position #(s):

564-728-4365-XXX

Working Title:

Audit Support Lead

Classification:

PROGRAM SPECIALIST II, FRANCHISE TAX BOARD

$8,020.00 - $10,542.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”.

Technical expertise in researching, analyzing, and applying complex Personal Income Tax (PIT) and Business Entity (BE) federal and state tax laws and regulations

• Ability to research sensitive and complex tax issues, analyze findings, and communicate results to a diverse audience
• Ability to analyze pertinent laws to determine impacts on departmental manuals, guidelines, forms, publications, policies, procedures, and compliance
• Ability to interpret and communicate the intent behind federal and state tax policy changes
• Strong critical-thinking and problem-solving skills, with the ability to break down highly complex tax issues into understandable components
• Demonstrated skill in quality assurance, including reviewing work for accuracy, completeness, and compliance with law and policy
• Ability to plan, prioritize, and organize work, with a willingness to shift priorities to meet program goals
• Strong organizational and project-management skills, including tracking multiple issues and ensuring timely completion of deliverables
• Experience on project teams and process improvement teams
• Ability to effectively work independently and in a team environment
• Ability to facilitate discussions and build consensus among stakeholders with differing perspectives
• Experience providing technical guidance and coaching to coworkers to develop their job knowledge and performance
• Ability to mentor, motivate, and serve as a primary technical resource for audit support staff
• Experience presenting work-related material to small and large audiences, including non-technical stakeholders
• Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and diplomatically
• Demonstrated dependability and customer service skills
• Ability to exercise sound judgment and discretion when handling sensitive or high-impact issues
• Experience drafting or reviewing technical guidance materials (e.g., manuals, bulletins, training modules)
• Experience interpreting legislative proposals or participating in law-change implementation efforts
• Demonstrated ability to represent the program in meetings with internal or external partners
• Familiarity with departmental systems such as Taxpayer Information (TI), Business Entities Tax System (BETS), Internal Taxpayer Folder (TPF), Integrated Nonfiler Compliance (INC), or comparable systems
• Experience using tax law research tools
• Proficiency in Microsoft Office products (Word, Excel, Outlook)
• Working knowledge of SharePoint or a comparable collaboration system
• Ability to learn and apply emerging technologies, tools, or systems that support program operations
• Willingness to adjust work schedule to meet operational needs
• Positive and professional attitude
• Ability to accept and utilize constructive feedback
• Strong interpersonal skills and the ability to maintain effective working relationships across units or bureaus
  
  

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification & Hiring Unit

(916) 845-3608

Hiring Unit Contact:

Don Jaco / FDHT

(916) 845-7740

[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Office

(916) 845-2860

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 5/22/2026