We are seeking a full-time Product Support Specialist - Wearables at Garmin's location in Salem, OR. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.
Core Business Hours: Mon-Fri 8:00am - 5:00pm
Essential Functions
- Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
- Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
- Become knowledgeable in the specifications, capabilities and operation of Garmin products
- Remain current on changes in policies, procedures, and product offerings
- Complete tasks and/or projects of basic complexity within defined process accurately and timely
- Thoroughly document work in an organized and timely manner
- Work a consistent and reliable schedule as identified by management
- High School Diploma or GED
- Demonstrated interest for the product segment and interest in developing product knowledge
- Demonstrated customer service expertise
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
- Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
- Demonstrated reliable and predictable attendance
- Demonstrated computer skills and ability to navigate multiple screens
- Fluency in Spanish, Portuguese and/or French languages in addition to English
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
About the company
Company website•Computers and Electronics Manufacturing
WHERE DO WE START?
How about Kansas City? That’s our home. That’s where Garmin put a stake in the ground in 1989. We’ve grown substantially over the years, offering diverse products and global reach in 5 diverse markets. But some things won’t ever change: Our entrepreneurial spirit and a culture where everyone’s opinion matters. That’s because we believe it’s possible to light the tech world on fire and still be on a first name basis.
BIG IDEAS, SMALL EGOS
What we do best is make products that let our customers do what they love. To do that, we focus on practical innovation, never losing sight of the benefits our products bring to our customers. Sure, we love bells and whistles. What leading technology company doesn't? But we make sure ours have purpose. It’s not about the things we make. It’s about the things we make possible.
WE’RE GLOBAL, SERIOUSLY.
Yeah, we’re based in Kansas City, but we are truly a global company. With offices throughout Europe, Asia, Middle East, South America and Australia, our products are sold all over the world. One elevator ride at our headquarters and you’re likely to hear 4 (or more) different languages being spoken. At Garmin, we may act local, but we think global.
DREAM BIG. SLEEP WELL.
At Garmin, we like to encourage dreamers. But at some point it’s nice to wake up and enjoy a fully aware life. So we make it super easy to achieve a good balance between working, dreaming and enjoying life—from workout classes offered throughout the day, breaks to get out and move on our campus, and wellness programs offered throughout the year. It’s almost impossible not to take advantage of Garmin’s work-life balance opportunities.