Rooms Division Manager
Pyramid Global Hospitality
San Antonio, TX
Manufacturing / Production, Business Management / Project / Planning
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About Our Property
At the Hilton Garden Inn San Antonio Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn San Antonio Downtown can mean for you!
Position Summary
What you will have an opportunity to do:
The Rooms Division Manager is responsible for the overall leadership, performance, and coordination of the Front Office and Housekeeping departments. This role ensures exceptional guest service, operational efficiency, and adherence to brand and company standards while driving guest satisfaction, cleanliness scores, and revenue optimization.
Essential Duties & Responsibilities
Front Office Oversight
- Direct and manage all Front Office operations, including Front Desk, Night Audit, and Guest Services
- Ensure seamless guest arrival and departure experiences (check-in/check-out efficiency)
- Resolve guest complaints promptly and professionally, escalating when necessary
- Monitor daily reservations, occupancy, and room inventory to maximize revenue opportunities
- Ensure proper cash handling, billing accuracy, and audit compliance
- Train and develop team members on service standards and guest engagement
- Oversee daily housekeeping operations, including room cleaning, public areas, and laundry
- Ensure all guest rooms and public spaces meet cleanliness and brand standards
- Monitor room readiness and coordinate with Front Office on room availability
- Conduct regular inspections to maintain quality control and consistency
- Manage inventory and par levels for linens, supplies, and amenities
- Ensure adherence to safety, sanitation, and compliance standards
- Coordinate communication between Front Office and Housekeeping to ensure efficient room turnover and service delivery
- Develop and implement departmental policies and procedures
- Monitor key performance indicators (KPIs) such as cleanliness scores, guest satisfaction, and labor productivity
- Prepare schedules based on occupancy and business demand
- Drive continuous improvement initiatives to enhance guest experience
- Manage departmental budgets, labor costs, and productivity targets
- Review daily reports, including occupancy, ADR, RevPAR, and labor metrics
- Assist in forecasting and strategic planning for Rooms division
- Control expenses while maintaining service and quality standards
- Recruit, train, and coach Front Office and Housekeeping leaders and associates
- Conduct performance evaluations and provide ongoing feedback
- Foster a positive, team-oriented work environment
- Ensure compliance with company policies and HR standards
Qualifications
- 3–5 years of hotel experience in Front Office and/or Housekeeping leadership
- Strong knowledge of hotel operations, PMS systems, and brand standards
- Proven leadership and team development skills
- Strong problem-solving and communication abilities
- Ability to work flexible schedules, including weekends and holidays
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
About the company
Company website•Hospitality
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com
In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.