Description
Position: On-Site Supervisor
Department: Facilities Management
Reports To: Senior Site Manager
Salary Grade: DOE
FLSA Status: Full-Time / Non-Exempt / Hourly
Location: VIA Metropolitan Transit
Company Overview
DOCUmation is a privately-owned technology solutions company that provides IT, print, and software-managed services to businesses and other organizations through Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.
Description
Supervises day-to-day operations and is the point person on site for customer issues and operations along with maintaining SLA’s. Functions as a production specialist and other operations worker as required by the site.
Responsibilities
- Handles formal contact with the customer on a daily basis.
- Responsible as a print production specialist and other operations required at the site.
- Meets quality expectations and meets deadline expectations of all required site jobs and operations.
- Provides training on workflow and machine operations required onsite.
- Maintain logs for management reports as needed.
- Responsible for holding direct reports accountable for maintaining site expectations & professionalism.
- Manage, upkeep, and provide first responder service on equipment fleet. Collect meter reads monthly.
- Answer customer questions regarding status or feasibility of job requests.
- Perform other duties as assigned.
- Must have experience in operation of production and other equipment, performing required jobs.
- Must be detailed-oriented with the ability to multi-task in a fast-paced environment.
- Must have experience and ability to set goals, prioritize specific and realistic objectives.
- Must have experience and ability to provide informal training to customer and employees.
- Must be proficient in PC skills to include Fiery, Adobe, Microsoft Office.
- Must have the ability to effectively handle challenging customer situations.
- Must have the ability to inspire and motivate individuals by maintaining a positive work environment.
- Must have the ability to demonstrate effective communication with employees and clients, encouraging open and honest communication.
- High School Diploma or GED
- Required to work 8-12 hours shifts as required by the account.
- Ability to sit for extended periods of time.
- Ability to occasionally stand, stoop, bend, and kneel.
- Required to move supplies up to lifting 50 lbs. from the floor to waist level and up to 10 feet.
- Generous Paid Time Off (PTO) policy.
- Parental and caregiver leave.
- Tuition reimbursement.
- Quarterly bonuses for eligible positions.
- Paid holidays.
- 401(k) plan with employer match.
- Paid Volunteer Time Off (VTO)
- Pre-paid legal coverage available
- FSA and HSA options
About the company
Company website•IT Services and IT Consulting
DOCUmation delivers managed technology solutions that keep businesses moving—securely, efficiently, and with less stress. From IT and software to print, automation, and VoIP, we help organizations across Texas simplify their tech stack and get more done.
Privately held and Texas-grown, we’ve spent more than 35 years building relationships, not just customer lists. With teams across San Antonio, Houston, Dallas-Fort Worth, Midland-Odessa, and beyond, we serve businesses of every size and industry—especially those who need a partner, not just a vendor.
Our approach is hands-on, people-first, and backed by real expertise in areas like cybersecurity, cloud services, device management, and intelligent automation. We believe in showing up, solving problems, and staying accountable—because that’s what good service looks like.
DOCUmation combines smart technology with real people who show up, follow through, and do what it takes to support your business.