Responsibilities Include, But Are Not Limited To
- Manage hardware-related ServiceNow (SNOW), NLYTE, and JIRA tickets and provide regular updates to the customer
- Plan all phases of hardware projects, including scheduling, budgeting, and maturing technical performance parameters
- Perform engineering reviews of deployment packages submitted by customers to identify and resolve inconsistencies
- Work closely with the systems engineering team to develop and validate hardware drawing packages
- Complete documentation to obtain approvals for shipping equipment to pre-staging areas and keep stakeholders informed (e.g., MDATs, TOEs)
- Perform immediate changes, maintenance, sustainment, and replacement of failed hardware (Break/Fix support)
- Organize and lead hardware installations across multiple operational sites
- Troubleshoot hardware issues and coordinate with multiple organizations while on TDY assignments as required
- 14+ years of experience as a Hardware Engineer analyzing complex hardware systems for SIGINT applications
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related technical field; an additional 5 years of hardware engineering experience might be substituted for a degree
- Experience with ServiceNow and/or other ticketing systems
- Travel 10%–20% CONUS/OCONUS as needed to rack and stack hardware, interpret a CRL, and cable racks based on technical documentation
- Must have a current/active TS/SCI with Polygraph
- The person in this position must be able to remain in a stationary position 70% of the time
- Occasionally move within the office to access file cabinets, office machinery, or communicate with co-workers, management, and customers via email, phone, or virtual meetings, which may include delivering presentations. Must be able to exchange accurate information in these situations.
About the company
Company website•IT System Data Services
About Us:
At MANTECH, we believe national security demands more than technology—it requires an unwavering dedication to the mission and the warfighters who defend it. For nearly 60 years, we have considered our work a matter of public trust, engineering the strategic advantage needed to secure the nation, protect our communities, and advance global health care.
The modern battlespace is complex, volatile, and deeply interconnected. When federal managers, intelligence professionals, and military leaders face unrelenting operational hurdles, they don’t need a vendor. They need a trusted advisor who has navigated these high-stakes environments before. We bring battle-tested credibility and a sense of urgency to every challenge, helping our heroes overcome their toughest battles to achieve ultimate success.
Engineered for Mission Success:
We continually innovate to deliver high-tech solutions across the Defense & Space, Intelligence & Homeland Security, and Commercial sectors:
* Cyberspace Superiority: Full-spectrum operations built to anticipate aggressive digital threats, secure critical supply chains, and dominate the domain.
* Data and Artificial Intelligence (AI): Transforming fragmented data into near real-time, actionable insights that accelerate decision-making at the tactical edge.
* Digital Modernization & Systems Engineering: Utilizing Agile DevSecOps and advanced digital twinning to build resilient, cloud-native architectures from the ground up.
Powered by Mission-First Talent:
Our depth is rooted in the people who live the mission firsthand. Comprised of more than 9,000 talented employees around the world, nearly 40% of our workforce are veterans. Many others join us directly from the Intelligence Community, Homeland Security, and commercial agencies. We understand your challenges because we know your world firsthand.
MANTECH | Always Advancing