Group Sales Agent
SeaWorld Parks & Entertainment
San Antonio, TX
Sales / Marketing, Business Development
What You Get To Do
As a Group Sales Agent, you have the exciting opportunity to engage with Youth and General Groups for a SeaWorld Parks and Entertainment park, as well as assisting Resellers. You’ll take on a variety of responsibilities to meet our internal and external guests’ expectations, while maximizing our revenue. You will:
- Provide exceptional, professional guest service over the phones and in person
- Handle inbound Group Sales and Education calls, assisting Resellers, Youth, and General Groups in booking their reservations in addition to answering general questions about the Park
- Understand customer needs and proactively provide “upsell” opportunities during the booking process
- Engage in outbound call and email campaigns to rebook Group business from previous year(s) and build sales funnel with new leads from provided lists
- Understand and work on improving booking processes for guests to ensure seamless experience, easily change orders and purchase “upsells”
- Work with Park on processes to ensure best day-of experience for guests
- Create and maintain insightful reporting as needed to aid in strategic decisions
- Process orders, research and solve problems that may occur within Group bookings
- Perform data entry on new and existing contracted and non-contracted accounts
- Process Hard Stock (BOCA) Group and Reseller ticket orders and in-park ticket requests
- Process all payments including depositing check payments
- Prepare orders for shipment with FedEx or pick up at Advance Sales ticket window.
- Reconcile daily MPR payments and report to Finance
- EZTicket Support for all clients via phone and email
- Administer several Outlook mailboxes, both internal and guest-facing
- Data entry of every Group inquiry and booking in Delphi for tracking and reporting purposes as well as order entry in SAP
- Point of Contact for refunds
- Test orders for all parks
- Assist Community Relations with all approved Donation Requests
- Work with Manager and other departments to ensure smooth operation between different stakeholders in the Company
- Assist in “as-needed” department activities such as working events, creating proposals, liaison with other departments, etx
- Other duties as assigned by management
- Must have a high school diploma or equivalent
- Must be at least 18 years old
- Must have at least 1 year customer service and sales experience
- Must have working knowledge of Microsoft Office Suite
- Must have excellent written and verbal communication skills
- Must have excellent organizational skills and be able to work independently, and on a team
- Must be able to maintain a high level of confidentiality
- Must be able to multi-task and adapt to changes in a fast-paced business environment
- Work flexible schedule/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
- Must be able to sit and/or stand for long periods of time
- Must be comfortable with exposure to noise
- Must be able to work indoors with A/C for entire shift
- Must be comfortable in an office environment with exposure to fluorescent lighting for entire shift
- Must be able to work remotely when needed
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
About the company
Company website•Entertainment Providers
SeaWorld Parks & Entertainment™ is a leading theme park and entertainment company providing experiences that matter and inspiring guests to protect animals and the wild wonders of our world. We are one of the world’s foremost zoological organizations and a global leader in animal husbandry, behavioral management, veterinary care and animal welfare. We also rescue and rehabilitate marine and terrestrial animals that are ill, injured, orphaned or abandoned, with the goal of returning them to the wild. The SeaWorld® and Busch Gardens® rescue teams have helped more than 40,000 animals in need over the last 50+ years.
We own or license a portfolio of recognized brands including SeaWorld®, Busch Gardens®, Sesame Place® and Sea Rescue®. Over our more than 50-year history, we have built a diversified portfolio of 12 destination and regional theme parks that are grouped in key markets across the United States. Many of our parks showcase our one-of-a-kind zoological collection and all of our parks feature a diverse array of thrill and family rides, shows, educational demonstrations and/or other attractions with broad demographic appeal which deliver memorable experiences and a strong value proposition for our guests.
We have also produced Parent’s Choice and Emmy Award winning shows like Sea Rescue and The Wildlife Docs that celebrate real & inspirational stories of rescue, rehabilitation and return to the wild by the animal rescue, animal care and veterinary teams at SeaWorld and Busch Gardens, in cooperation with our partners also committed to care for wildlife in need.