The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What You'll Do
As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
Responsibilities
- Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
- Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
- Drive customer accounts growth by delivering successful ROI and relationship building;
- Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects
- Business-driven mindset and customer facing experience;
- More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
- Experience in management of projects and small teams;
- Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
- Strong analytical and problem-solving skills, with a focus on continuous improvement.
- Bachelor’s degree in Engineering or a related field.
- Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
- Valid driver's license with a good standing record.
- Fluency in both English and Spanish (written and verbal), with the ability to conduct professional business conversations in both languages.
- Maintenance specific experience with usage of CBM and CMMS tools;
- Experience in implementing Lean Manufacturing or Six Sigma methodologies
- Competitive Salary
- Premium Medical, Dental, and Vision Coverage
- Paid Time Off (PTO): 15 Days
- 401(k) Retirement Plan
- Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
- Gympass Membership - Access a wide range of gyms and training programs.
- Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
- Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
About the company
Company website•Software Development
Tractian provides asset intelligence solutions that combine hardware sensors and AI software to monitor machine health in real time, so industrial teams can catch failures before they happen, prioritize what matters, and act with confidence.
Our approach is built on physical AI: sensors deployed directly on critical assets, feeding AI models trained on data from the largest industrial database available. The result is asset intelligence that goes beyond alerts, telling you what's wrong, why, and what to do next before a failure becomes a breakdown.
Trusted by 1,500+ manufacturers across the Americas - including McKesson, Air Liquide, Verizon, Cummins, Ingredion, and Whirlpool - Tractian has returned $304M to customers through earlier failure detection and helped teams avoid 97,631 hours of downtime.
Tractian was named to the Forbes AI 50 and ranked #24 Fastest-Growing Company in North America on the 2025 Deloitte Technology Fast 500™.
A smarter way to monitor, prioritize, and act. Learn more at tractian.com.