Director of Rooms

Division Marriott Del Mar

Description

Our Director of Rooms oversees the Rooms departments - Front Office & Housekeeping, ensuring alignment with revenue, cost, and quality standards. This role acts as the liaison between the General Manager and department heads, directly influencing guest satisfaction, associate engagement, and overall hotel performance.

How You’ll Shape The Experience & Future

• Oversee the Rooms Division to ensure operational excellence.
• Collaborate with department heads to develop new programs that enhance guest satisfaction and operational efficiency.
• Address and resolve guest complaints promptly to maintain high service standards.
• Maximize room revenue through effective inventory management and operational oversight.
• Supervise Front Office / Housekeeping operations, including preparation & service to maintain quality and profitability.
• Ensure a safe and secure environment for guests and associates.
• Participate in short-term and long-term financial and operational planning for the hotel.
• Monitor property cleanliness and adherence to brand standards across all departments.
• Manage hotel advertising opportunities and participation in brand-specific programs.
• Foster high associate morale by recognizing and rewarding exceptional performance.
• Implement and oversee training programs for staff development.
• Ensure compliance with all local, state, and federal laws, including involvement in hiring and disciplinary decisions.
• Other duties as assigned.
  
  

KEY STRENGTHS FOR SUCCESS

• Strong leadership and team management skills.
• Strategic thinking and operational planning abilities.
• Exceptional guest service and problem-solving skills.
• Knowledge of financial management and revenue optimization.
• Ability to foster associate engagement and maintain high morale.
  
  

Professional Experience

• Minimum 5 years of leadership experience in hotel operations, or an equivalent combination of education and experience.
  
  

ACADEMIC BACKGROUND

• Bachelor’s Degree in Hotel Management, Business, or related field.
  
  

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time
  
  

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.