Front Desk Associate

Job Summary

Responsible for the main lobby Reception Desk, breakfast lounge and overall security of the property. Works directly with the motel patrons for check-in, check-out, giving directions, taking messages, answering telephone calls and taking reservations. Cleans and maintains front office, kitchen and restroom.

Senior Front Desk Clerk - Track inventory and order supplies, responds to email, adds and subtracts rooms from 3rd party vendors. Assists in training Front Desk Agent. Coordinates Room Attendants assignments.

Unique Job Requirements

Basic mathematical, computer and clerical skills with the ability to handle multiple tasks simultaneously in a friendly and positive and professional manner. Will be required to work weekends and holidays. Willingness to conform to company grooming standards.

Senior Front Desk Clerk- Computer competency with "Filemaker" and "Word Processing" and "extranet on the internet".

Ability to create a professional letter or email response to guest inquiry.

Job Tasks (in Order Of Importance)

• Greet motel guests.
• Count cash drawer at the beginning and ending of each shift.
• Register motel guests and assign appropriate room (s).
• Accept payment for hotel rooms and other charges and perform cash transactions.
• Enter guest information, payment source into a computerized database program.
• Answer multiline phone and takes accurate messages.
• Take telephone reservations as required.
• Prepare food, cuts up fruit and bakes muffins for continental breakfast.
• Operate washer / dryer and folds and stacks towels.
• Mop, vacuum, remove trash and shampoo carpet for front office, kitchen and restroom.
• Other duties as assigned.
  
  

Graveyard shift: (In addition to above assignments)

• Review pre-audit material.
• Print audit and various reports.
• Balance credit card cash and other transactions to computer audit.
• Walk length of property each hour and reports any unusual or suspicious circumstances to security department.
  
  

Senior Front Desk Clerk - All duties listed above plus:

• Navigate thru "extranet" to assign rooms for 3rd party to sell.
  
  

RELATIONSHIPS INTERNAL

Director of Lodging Operations, Front Desk Supervisor, Room Attendants, Guest Service Representatives, Security department and may have contact with all levels of Santa Cruz Seaside Company employees.

RELATIONSHIPS EXTERNAL

Extensive contact with guests.

Senior Front Desk Clerk - Vendors, 3rd party booking partners.

Training And Experience

Prior cash handling, hotel/motel front desk, service oriented business and/or computer experience preferred.

Senior Front Desk Clerk- 1+ year experience as a Front Desk Agent.

Knowledge, Skills, And Abilities

• Ability to meet and greet the public in a positive and friendly manner and resolve guest complaints satisfactorily.
• Ability to work alone and stay awake and alert while on duty. (11 p.m. to 7:00 a.m. on graveyard shift).
• Ability to deal tactfully with problems and complaints (loud parties etc.) using independent judgment, common sense and without offending guests.
• Ability to quickly learn and apply clerical office procedures and to keep complete and accurate records.
• Ability to operate multiline telephone console, do light typing and operate 10-key calculator.
• Ability to recognize and report any unusual or suspicious conditions or circumstances.
• Ability to input and access data using a computer.
• Ability to balance audit to payments on a computer.
• Ability to work independently and as part of a team.
  
  

Senior Front Desk Clerk - Demonstrates a higher level of knowledge, skills and abilities than a Front Desk Agent.

Physical Requirements

• Ability to stand for up to 7 and one-half hours.
• Ability to work in a confined space with limited access.
• Ability to lift, drag or pull up to 50 lbs.
• Ability to hear normal conversations on the phone and in person.
• Ability to see, read and interpret documents and paperwork.
  
  

LICENSES AND INSURANCE

n/a

TESTING

criminal background check

If FTR - drug screen

REPORTS TO

Front Desk Supervisor

SUPERVISES DIRECTLY

n/a

SUPERVISES THROUGH SUBORDINATES

n/a