Retail Account Manager

About Wyze

At Wyze, we make smart home technology accessible to everyone. We're known for disrupting markets with high-quality, affordable products - from cameras to lighting to sensors and more. We believe technology should simplify life, not complicate it. We’re a fast-moving, customer-obsessed team driven by curiosity and powered by data.

The Opportunity

Wyze is seeking a Retail Sales Account Manager to join our Sales team. In this role, you will support and expand one of our fastest-growing builder channels - driving revenue, margin, and new customer acquisition. This is a highly cross‑functional role responsible for owning the day‑to‑day business, strengthening relationships with merchant teams, and driving strategic growth across brick‑and‑mortar and ecommerce.

This role is ideal for someone who is equal parts analytical operator, relationship builder, and business owner as you confidently manage merchant conversations, push back when needed, and ensure Wyze’s interests are well‑represented while building trust with the channel.

What You’ll Do

• Own retail channel performance for builder / home improvement accounts, managing sales, margin, and key metrics and using data to identify risks, opportunities, and clear actions
• Plan and execute the retail promotion calendar (events, features, digital campaigns), measure performance, and optimize future plans
• Manage pricing and channel health by monitoring retail pricing, resolving conflicts, and addressing channel issues (e.g., unauthorized pricing, assortment gaps)
• Drive best-in-class merchandising & content by ensuring accurate, compelling product presentation across all touchpoints and auditing listings regularly
• Partner with Product, Marketing, Supply Chain, Ops, and Customer Support to ensure launch success, minimize friction, and elevate the customer experience
• Execute channel-specific marketing in partnership with Marketing and Social to run campaigns that drive sales and acquisition and to apply learnings to channel expansion
• Champion the customer and channel experience by working with Customer Service and QA to surface issues early and inform messaging, investments, and mitigation plans
• Support strategic and ad-hoc projects that advance Wyze’s retail strategy and deepen your product and category expertise

What You’ll Bring

• Bachelor’s degree or equivalent practical experience
• 2+ years' experience with account management, retail sales, category management, or a similar role (big-box or marketplace experience a plus)
• Proven success developing and executing retail or channel strategies, including online advertising or promotional campaigns
• Strong analytical skills; proficient in Excel and comfortable using data to build reports and business case development
• Strong project management, organization, and prioritization; able to manage multiple initiatives and shifting priorities
• Excellent communication and presentation skills with the ability to influence and advise internal partners
• Ability to navigate an ambiguous and fast-paced environment and genuinely excited about Wyze’s mission and products
• Experience with brick‑and‑mortar retailers (required) + eCommerce is (strongly preferred)
• Strong relationship management instincts; able to read the room, adapt communication style, and build trust quickly
• Confidence presenting to merchant leadership and comfortable pushing back with data
• Experience in consumer technology, IoT, or startup/high-growth companies (highly preferred)

*This role includes ~3 weeks of required travel per year.

Key Attributes:

• Entrepreneurial mindset; comfortable in ambiguity and energized by solving problems end‑to‑end.
• Calm, consultative, strategic, and always optimizing for long‑term outcomes.
• Highly accountable operator who can run a business with a sense of ownership.

Come Join Us!

More about us:

Over the years, Wyze earned a reputation for disrupting entrenched categories and delivering products that feel almost too good to be true. That early impact brought industry recognition from Forbes, TIME, Fast Company, PCMag, and others… all signals of momentum that helped establish Wyze as a breakout brand.

Today, Wyze is focused on its next stage of company building. We’re scaling our platform, strengthening our operating rigor, and investing for long-term growth, while staying true to the belief that everyday people deserve access to great technology. This is a phase defined less by headlines and more by execution, craft, and durable impact.

Our people are central to that work. Wyze has been recognized as a Best Place to Work by Built in Seattle and Seattle Business Magazine, but what matters most is the environment we’re building now: one where smart, pragmatic builders take ownership, move fast, and shape what comes next.

Benefits

Wyze has a full benefits package through Premera Blue Cross. This includes Medical, Dental, Vision, Basic Life Insurance, Voluntary Life Insurance, EAP, Short-term Disability, Long-term Disability, FSA, and Daycare FSA. Depending on the benefits package you choose, a portion of the employee and dependent premiums will be covered by Wyze.

• 12 Holidays - 8 set holidays and 4 Floating Holidays
• 24 days of PTO every year
• Additional Wyze anniversary vacation days
• Principal 401k Plan (currently no company match)