Software Development Engineer III
Generac
South Portland, ME
Information Technology, Engineering
Essential Duties And Responsibilities
- Lead the administration, configuration, and optimization of Salesforce Manufacturing Cloud environments supporting customer service, warranty management, and asset lifecycle operations
- Design and implement data model standardization initiatives across product lines, ensuring scalable asset structures and unified workflows that support organizational growth and platform integration
- Build and maintain automated data integrations between Salesforce, enterprise resource planning systems, and business intelligence platforms, reducing manual processes and improving data accuracy
- Partner with enterprise integration teams to develop and deploy automated workflows using integration platforms, ensuring reliable data synchronization and process orchestration across systems
- Collaborate with business stakeholders to translate operational requirements into technical solutions, including custom objects, workflows, validation rules, and Lightning components
- Implement and manage user permissions, security models, and data governance frameworks to ensure compliance and appropriate access controls across the Salesforce environment
- Implement and integrate artificial intelligence solutions within Salesforce to support Technical Support operations, enhancing case resolution, knowledge management, and customer service capabilities for Generac Home
- Support strategic organizational initiatives by preparing systems and data architectures for platform unification, ensuring alignment with enterprise standards and minimizing integration complexity
- Develop comprehensive documentation including system architecture diagrams, data flow mappings, configuration guides, and standard operating procedures to support operational excellence
- Provide technical guidance and troubleshooting support to end users, resolving issues related to system functionality, data quality, and integration performance
- Monitor system performance, conduct regular audits, and proactively identify opportunities for process improvement and automation
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent professional experience
- 5+ years of hands-on experience as a Salesforce Administrator with demonstrated expertise in Salesforce Manufacturing Cloud, Service Cloud, or related products
- Salesforce Administrator certification required; advanced certifications such as Platform App Builder, Advanced Administrator, or System Architect preferred
- Proven experience designing and implementing complex data models, including custom objects, relationships, and validation rules in enterprise environments
- Strong understanding of Salesforce security architecture including profiles, permission sets, role hierarchies, and sharing rules
- Experience building and maintaining integrations between Salesforce and external systems using APIs, middleware platforms, or integration tools
- Proficiency with data manipulation and analysis using tools such as Data Loader, SQL queries, and reporting frameworks
- Excellent problem-solving skills with the ability to diagnose technical issues and implement effective solutions under tight timelines
- Strong written and verbal communication skills with the ability to collaborate effectively across technical and non-technical stakeholders
About the company
Company website•Electric Power Generation
Generac is the total energy solutions company powering a smarter world. We help free people to use energy on their own terms by giving them access to reliable energy that is also cleaner, more efficient and better managed.
We do this by making homes a sanctuary where people have reliable power so they can safely and comfortably work, learn and entertain. Around the world, our commercial and industrial solutions are trusted to power and support businesses and critical infrastructure to protect against the challenges of an aging power grid, increasingly severe weather and escalating energy demands and rising rates.
As an industry pioneer, we are relentlessly focused on the future of energy management. We’re ushering in a new era of energy solutions where we are exploring new technologies, delivering connected solutions and protecting against increasing energy costs for consumers and commercial users.