As a Technical Writer on our team, you will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies. You will work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content.
In this role, you will make an impact on our pharmacy patients and the organization as a whole by:
- Writing, editing, and formatting task-level documentation for various audiences to include but not limited to procedures, job aids, learner resources, forms, etc.
- Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operations
- Working with a variety of departments and related business owners/approvers to identify process, procedures, and related systems training needs in support of business initiatives and operations learning goals
- Participating in a dynamic authoring environment designed around quality, continuous improvement, and fast-paced delivery.
- Maintaining overall documentation and audit records including creation, revisions, reviews, and archival
- MadCap Flare, Knowledge-Centered Service, and/or Information Mapping experience required
- 2 years’ technical writing experience
- 2 years’ experience working knowledge within knowledge management and KMS authoring tools
- Excellent communications, interviewing, and teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization
- Advanced knowledge of writing and editing best practices and use of style guides
- Ability to prioritize and manage multiple projects in a fast-changing, evolving environment, while still managing the attention to detail
- Capacity to learn new technology and then apply and interpret the knowledge quickly for end users
- Ability to adhere to departmental quality practices, style guides, and company brand standards
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
About the company
Company website•IT Services and IT Consulting
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management. We provide innovative, cost-effective services tailored to meet our clients’ specific industry and organizational needs. Our five core service offerings (Intelligent Automation, Infrastructure Modernization, Cybersecurity, Testing and Human Capital Management) were designed to be complementary and drive the cost-effective, high-impact results required to meet today’s demand for timely, quality, cost-effective and innovative business solutions. From strategy to execution, we leverage our certified processes, accelerators and frameworks, skilled resources and partnerships with leading technology and service providers to deliver added value on every engagement.
We also provide thought leadership/best-in-class offerings in the areas of Agentic AI, Data engineering & Analytics, Low-Code, RPA, Cloud Migration, Pen Testing, App Security Testing, PCI Audits, TPRM and Automated Testing.