Our receptionists embody the hospitality standards and set the tone in delivering services graciously and thoughtfully every day.
What this job involves:
- Elevate the guest journey through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences.
- Greet guests upon arrival with a warm and sincere welcome.
- Consistently offer professional, friendly and engaging service.
- Provide personalized, anticipatory service that focuses on quality of interaction and delivering white glove experience rather than transactional processing.
- Serve as the central information hub of our offices, connecting employees, visitors, and vendors to the right resources, departments, or answers.
- Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.
- Hospitality mindset dedicated to creating frictionless, high quality experiences for clients and guests.
- Act as a liaison between clients, guests, and other onsite partners to ensure seamless customer experience.
- Embody and Master our Reception Service Standards
- A sincere willingness to provide service to clients, guests, vendors, and peers.
- Handle guest concerns in person, over the phone, or via emails/tickets and offer assistance and resolution promptly and graciously.
- Self-accountability on the hospitality and experience standards, and participate in hospitality audits conducted by the management team.
- Data input and management
- Ensure proper registrations and tracking of all visitors, including vendors, visiting employees and guests as outlined by specifications.
- Utilize dashboards and platforms to generate valuable data driven insights regarding guest volume and facility usage.
- Record, manage, and organize various data as needed (ex. parking and vehicle logs, security access cards, vendor sign in, badging access, building management ticketing system, etc.)
- Physical Security & Access Support
- Issue employee badges following the proper security procedures.
- Assist with tracking employee badge on-boarding/off-boarding processes.
- Support badge management regarding inventory and returns.
- Support security and emergency service protocols within the scope of team expectations.
- Event support and arrival experience
- Support onsite events through organized check-ins & badging.
- Provide a hospitality-focused arrival experience for all external and event guests.
- Support the facilitation of office events and pop-ups.
- KPIs & Performance
- Support the annual management plan by accomplishing key performance indicators as identified by management.
- Meet all goals and objectives assigned to you to the best of your ability as identified by management.
- Perform other facility management assignments as described by the management team and/or client.
- Act as triage point for facility management issues
- Manage incoming and outgoing courier and other packages or mail as required.
- Work closely with team members and cross-functional partners to coordinate smooth and efficient handling of guest requests, resolutions, and seamless client experience.
- The ideal candidate will have at least two years of customer service related experience, preferably from hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or tech corporate offices.
- Proficient in Google Suite, with the flexibility to quickly adapt to new processes and systems implemented by management.
- Excellent organization and communication skills, both oral and written, proficiency in English required.
- Ability to perform minimal physical activity such as walking and carrying small packages.
- Confidence to enforce security policies and manage friction points (e.g. unannounced vendors, etc.) while maintaining a high level of professionalism and customer service
About the company
Company website•Real Estate
JLL (Jones Lang LaSalle Incorporated) is a leading global commercial real estate services and investment management company. Founded in 1783, JLL operates in more than 80 countries with 113,000+ professionals and $23.4 billion in annual revenue. Ranked Fortune 500 #175.
In a market where timing separates leaders from followers, you need a partner who helps you move with precision. That's what JLL delivers—with clarity powered by unmatched data, confidence from a firm built to last and certainty backed by execution that performs across the real estate lifecycle.
What services does JLL provide?
Property Management, Leasing Advisory, Capital Markets, Workplace Strategy, Project and Development Services, Design, Sustainability Solutions, and Real Estate Technology
What makes JLL unique?
• Intelligence that illuminates the path forward: Our research teams publish 2,000+ reports annually across 60+ markets. JLL Falcon – our proprietary AI platform for commercial real estate – combines decades of expertise, the industry's richest data and generative AI to surface patterns before they become consensus, putting you ahead of the curve.
• Relationships built to last: With 240+ years of history, we're chosen by 95% of top global investors and half of the Fortune 500, with a 99% retention rate. You get a partner who's navigated every market cycle and knows what's coming next.
• Execution at scale: With 113,000+ professionals across 80+ countries, we deliver coordinated solutions with consistent quality wherever you operate. You get one partner who sees the complete picture and executes globally.
Recognition
• Fortune's World's Most Admired Companies — 10 years
• World's Most Ethical Companies (Ethisphere) — 18 years
• EPA Energy Star Sustained Excellence Award — 14 years
Headquartered in Chicago, Illinois | NYSE: JLL
JLL combines data intelligence with commercial real estate expertise so you can See a Brighter Way.