Case Administrator (Legal Services/Administrative Support)
American Arbitration Association
Washington, DC
Administrative / Clerical
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Description
Case Administrator (Legal Services/Administrative Support) - 2025-116
The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data.
Work Environment
This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.
Compensation
- Charlotte, NC; Miami, FL: $49,785 – $552,714
- Atlanta, GA: $52,624 – $55,719
- Johnston, RI: $53,520 – $56,667
- Voorhees, NJ; Philadelphia, PA: $55,959– $59,251
- Boston, MA; Washington, DC: $58,250– $61,676
- New York City, NY: $62,132 – $65,787
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.
Qualifications
- Associate's degree in business or related field, or equivalent combination of education and experience
- Minimum three years of experience in customer service, case administration, or legal environments
- Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
- Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
- Comfort with web-based systems and adaptability to new technologies, including AI-related tools
- Exceptional attention to detail and time management skills
- Ability to manage sensitive information with professionalism and discretion
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
About the company
Company website•Alternative Dispute Resolution
The American Arbitration Association® (AAA®), with its long history and experience in the field of alternative dispute resolution, provides services to individuals and organizations who wish to resolve conflicts out of court.
The AAA role in the dispute resolution process is to administer cases, from filing to closing. The AAA provides administrative services in the U.S., as well as abroad through its International Centre for Dispute Resolution® (ICDR®). The AAA's and ICDR's administrative services include assisting in the appointment of mediators and arbitrators, setting hearings, and providing users with information on dispute resolution options, including settlement through mediation. Ultimately, the AAA aims to move cases through arbitration or mediation in a fair and impartial manner until completion.
Additional AAA services include the design and development of alternative dispute resolution (ADR) systems for corporations, unions, government agencies, law firms, and the courts. The Association also provides elections services as well as education, training, and publications for those seeking a broader or deeper understanding of alternative dispute resolution.