Uber Health Implementation Manager
Uber
Washington, DC
Manufacturing / Production, Business Management / Project / Planning
- Drive comprehensive discovery with partners to understand and align the Uber Health product suite and best practices to customer specific operational workflows
- Manage the technical configuration and activation of client accounts working with external & internal stakeholders to optimize for customer experience and impact
- Develop and deliver comprehensive program-specific resources, including training decks, coordinator overviews, and client-facing communications to ensure program readiness and minimize time to launch.
- Proactively monitor post-launch adoption rates and utilization metrics against initial forecasts, escalating utilization barriers to relevant stakeholders to ensure revenue targets are met.
- Derive qualitative and quantitative insights, leveraging direct customer stories, user feedback and data trends to inform near and long term opportunities to increase client and product impact
- Represent the voice of customer to make informed recommendations to Product, Sales, Marketing, Operations and Support on how to improve the customer experience using Uber Health products
- Achieve operational excellence by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
- Bachelor's Degree
- Minimum 6 years of relevant work experience
- B2B Healthcare knowledge and experience
- Project Management, Program Management, or Learning & Development Experience
- Data fluency
- Deep experience in healthcare and technology, specifically with health systems, accountable care organizations, or national provider groups
- Demonstrated ability to lead complex B2B implementations, specifically managing cross-functional dependencies across client teams (e.g., Finance, IT, Operations) and internal teams (e.g., Product, Sales, Support).
- Strong use of insights and confidence around data-driven decision making
- Proficiency in tech platform configurations, and willingness to learn technical API integrations to drive customer adoption at scale
- Proven track record of operational excellence, developing strategies and implementing them effectively
- Ability to problem solve, adapt, and grow quickly
- Excellent written & verbal communication and interpersonal skills
- Excellent organization, project management, and time management skills.
- Builder mentality
About the company
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We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.