Scheduling Coordinator - Westerville CTH
Nationwide Children's Hospital
Westerville, OH
Administrative / Clerical
Job Description Summary:
Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling.
Job Description
Essential Functions:
- Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority. Adjusts schedules and distributes updated schedules to necessary parties. Maintains accurate records and statistics.
- Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre-registration information.
- Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments.
- Generates reports on scheduling activities and presents them to relevant parties as needed.
High School graduate or equivalent, required.
Licensure Requirement
(not specified)
Certifications
(not specified)
Skills
Excellent customer service skills to interact with the public internal and external.
Experience
Two years of medical secretary experience, required.
Physical Requirements
OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Pushing / Pulling: 0-25 lbs, Standing
FREQUENTLY: Color vision, Flexing/extending of neck, Reaching above shoulder, Walking
CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting
Additional Physical Requirements Performed But Not Listed Above
Talking on telephone Constantly (67-100%)
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
About the company
Company website•Hospitals and Health Care
Nationwide Children’s is one of America's largest pediatric hospitals, an international leader in research and is ranked in all 10 specialties on U.S. News & World Report’s 2025-26 “America’s Best Children’s Hospitals” list. Our staff, comprised of 1,600 medical professionals and over 16,000 employees, provides state-of-the-art pediatric care for 1.8 million patient visits annually. And, according to the Children’s Hospital Association, Nationwide Children's is the #1 provider of pediatric surgery in the country.
Our doctors represent every major pediatric sub-specialty. With over 50 locations throughout Ohio, signature programs include heart, cancer, gastroenterology and neonatology care, all of which are internationally recognized. Tim Robinson is CEO of Nationwide Children’s Hospital, which includes the Abigail Wexner Research Institute at Nationwide Children’s Hospital, Nationwide Children’s Hospital Foundation and The Center for Family Safety and Healing at Nationwide Children’s Hospital.
As home to the Department of Pediatrics of The Ohio State University College of Medicine, Nationwide Children’s physicians train the next generation of pediatricians and pediatric specialists. The Abigail Wexner Research Institute at Nationwide Children’s Hospital is one of the Top 10 National Institutes of Health-funded freestanding pediatric research facilities. Nationwide Children’s remains true to the original mission since its founding in 1892 of providing care regardless of a family’s ability to pay. More information is available at NationwideChildrens.org.