Sales Assistant - Full Time - Crawley
H&T Group Ltd
Crawley, England, United Kingdom
Business Development, Sales / Marketing
If so, we'd love to hear from you.
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.
We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
💷 Salary: Starting rate £13.03 per hour (£25,407 per annum), increasing to £13.69 once full training has been completed (Includes London Weighting Allowance)*
📍 Location: Crawley
🕒 Job Type: Full Time - 37.5hrs Contracted Hours
Flexibility: Full flexibility from Monday to Sunday is required
The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are based on performance against key KPIs.
About The Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.
You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.
We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
Click here to view the full Job Description.
Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T .
A DAY IN THE LIFE OF A H&T STORE
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.
We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.
Benefits
We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high-end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Apply today and start your journey with H&T - where your contribution truly matters to us, our customers and our local communities.
About the company
Financial Services
H&T began serving communities around London in 1897. Since then, we have expanded to become one of the most established and leading alternative finance providers in the UK. We offer a broad range of products to our customers that include pawnbroking, foreign exchange, gold buying, cheque cashing, and retail. Since 2006, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us growing to become one of the leading providers in the UK with over 280 stores nationwide. In August 2025, H&T Group was acquired by FirstCash Holdings Inc. FirstCash is a leading international operator of pawn stores and provider of technology-driven point-of-sale payment solutions, focused on serving cash and credit-constrained consumers. The Acquisition represents FirstCash's entry into the UK pawnbroking market. We believe everyone should be given choices in how to deal with their financial needs. We endeavour to provide the best service and the broadest choice of financial solutions for the widest group of people.