Intermediate Account Manager - Inside Sales
AO Swag
Coppell, TX
Sales / Marketing, Business Development
As we continue to grow our business, we have an ever-increasing need to hire talented people. If you're a hard-working individual with a positive attitude, then this could be a great opportunity for you!
We are looking for a results-driven Account Manager to join AO Swag.
A Client Manager is responsible for the growth and maintenance of a portfolio of accounts assigned based on potential overall revenue. This role provides the strategic vision for growth for each company's account and creates and implements goals and objectives to drive sales, margin, and overall profitability. The Client Manager is also responsible for providing outstanding client service to a diverse customer base and ensuring strong relationships by managing the day-to-day client communications, issue resolution, policy communication, and serving as the central point of contact for all levels of each account.
This role requires strong relationship management, project management, and problem-solving skills, as well as the ability to communicate and collaborate both internally with other departments and externally, as necessary, to problem-solve and develop process efficiencies to drive sales.
Required Skills
- A degree is preferred, or work equivalent in lieu of a degree
- Strong customer service and customer outreach skills
- Advanced relationship-building skills, and a demonstrated ability to influence others
- Strong communication and presentation skills
- Strong organizational and problem-solving skills
- Demonstrated time management abilities and attention to detail
- Strong analytical skills and solid financial acumen
- Proficiency in MS Office Intermediate
- Conduct meetings with company contacts, including daily and business contacts, to review new programs/products/services, account KPIs, operational improvements, best practices, and policy and procedural changes. (May infrequently entertain company representatives.)
- Manage the product assortment. Requires the successful management of the company's business cycle with each account. This involves providing researched information and communicating the information to the individual clients as well as assisting with merchandise acquisition when needed.
- Develop short and long-term strategies to grow revenue and profitability of accounts, and provide input on budget estimates for accounts for the year.
- Conduct ongoing review and analysis of sales and profit for a portfolio of accounts in an effort to achieve financial goals. Develop and implement services, programs, and products for accounts based on analysis and communicate recommendations internally and to the school, which result in benefits for both company and the account.
- Manage custom orders and customer questions on their account. Obtain quotes for custom orders, and place custom orders.
- Direct responsibility for ensuring the successful launch of each online store website, including content, promotions, marketing, and website accuracy.
- Manage the merchandise operations, including the rollout and execution of the General Merchandise program. Partner with Marketing to develop and execute promotions, special events, and advertising copy for accounts based on account knowledge.
- Develop and continually expand the knowledge base related to service, regulatory requirements, programs, technologies, financial skills, and marketing strategies to meet company goals.
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- Microsoft Excel: 5 years (Required)
- Customer service: 4 years (Required)
JOB CODE: 1000029
About the company
Company website•Advertising Services
AO Swag specializes in online store solutions and branded merchandise for corporations, colleges, Greek organizations and K-12 schools. We offer incredible customization and decoration on-demand with no inventory requirements and industry-best lead times.
At AO Swag, we believe swag should do more than promote a logo: it should strengthen culture, build pride, and create lasting connections through premium, personalized swag that inspires belonging.
With more than 1,400 active storefronts feeding orders into our system, AO Swag moves fast for our clients. Our inventory-free model means we take on your financial responsibility by eliminating closets full of unused merch and giving brands freedom from forecasting headaches. Because of our in-house production and tech-enabled platforms, we can turn projects around in days, not weeks.
Our difference shows up in the details: A robust assortment of thousands of products, numerous decoration methods that most vendors can’t match, and personalized storefronts tailored to each organization.
Today, AO Swag partners with companies of all sizes that want more than branded products; they want branded experiences. Whether it’s onboarding kits, executive gifting, or culture-building initiatives, we deliver swag that isn’t just seen, it’s remembered.
We don’t just fulfill orders. We fulfill expectations. Let’s create something unforgettable together. Learn more at aoswag.com