We are seeking a highly skilled and motivated individual who thrives in a fast-paced environment and demonstrates strong problem-solving abilities. Tier II support is the second level of technical support and involves handling more complex issues that require deeper technical knowledge and experience. This role will also involve leveraging automation tools to improve efficiency and user experience.
This role is based out of the New York office.
Job Requirements:
- Bachelor’s degree in information technology, computer science, or related field required.
- 3+ years of IT support experience, preferably within a professional services environment.
- Strong understanding of the Microsoft Office 365 suite and Windows environment, with the ability to accurately troubleshoot and resolve technical issues to completion.
- Working knowledge of Active Directory and Group Policy.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are preferred.
- Ability to follow and improve standard IT procedures, including escalation protocols.
- Strong written and verbal communication skills, with an emphasis on clear documentation.
- Handle multiple responsibilities, and perform well under pressure, both independently and autonomously within a team.
- Familiarity with AI Tools such as Microsoft CoPilot. CoPilot Studio, OpenAI, etc.
Job Responsibilities:
- Identify, diagnose, and resolve technical issues with hardware, software, and network systems (remote and in-person).
- Manage backlog of incidents and requests, ensuring all tickets in Freshservice are kept up to date with accurate and detailed information.
- Handle complex technical issues and provide solutions to escalated problems and mentor junior technicians when needed.
- Collaborate with global teams, including Level 2, Level 3, Unified Communications, and Engineering teams and escalate issues when necessary to maintain service standards and operational continuity.
- Maintain documentation, diagrams, and SOPs for all systems and deployments.
- Lead or participate in technology projects such as hardware refresh deployments, Windows Operating System upgrades, office relocations, and device lifecycle management activities.
Minimum Salary: $70,000 | Maximum Salary: $78,000
About the company
Company website•Business Consulting and Services
At K2 Integrity, we are more than risk managers and compliance experts—we are architects of integrity. We understand that critical moments define an organization’s success. These moments offer an opportunity to achieve higher standards, build smarter systems, enhance financial and structural integrity, and meet public policy challenges with private sector solutions.
Our team—industry experts, former regulators, economic security officials, and auditors—combines deep subject-matter expertise with advanced technology to solve today’s most pressing issues. From financial crime and investment security to construction risk management, internal audit, white-collar investigations, and cyber and AI resilience, we deliver intelligence-driven solutions that foster trust, transparency, and economic security in an increasingly complex world.
Governments, companies, and individuals turn to us when they need a reliable partner to address critical and high-stakes issues, drive efficiency, deliver growth, and enhance competitiveness.
We are committed to helping organizations guard against financial crime and ensure economic security, whether advising on anti-money laundering and counterterrorist financing frameworks or guiding institutions through shifting regulatory landscapes.
From investigating corruption and fraud to preventing the distribution of counterfeit products, our teams use deep, cross-disciplinary expertise and global insights to protect reputations, support decision-making, and uphold public trust.
Whatever the challenge — managing sanctions compliance, supervising a multibillion-dollar construction project, or monitoring the national security implications of a global acquisition — K2 Integrity delivers practical and measurable results. To learn more about K2 Integrity, visit www.k2integrity.com.