Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS. Charged with providing exceptional service on routine matters. Answer 25+ calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.
Responsibilities
- Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
- Monitor quality of documents and enter missing information into the AuctionACCESS system
- Assist customers/answer questions about the system including routine and non-standard questions
- Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
- Use phone tracking software to manage calls and log activity – note caller information and progress on issues
- Serve as first line contact for troubleshooting problems with hardware
- Work with co-workers – backup others, troubleshoot problems
About the company
Company website•Technology, Information and Internet
AutoTec is at the forefront of protecting the integrity of vehicle transactions, offering a comprehensive suite of innovative services and solutions tailored to the auction industry. Based in Birmingham, AL, our roots trace back to the late 1880s, where we began as providers of insurance and financial services. Today, we leverage our vast data resources to support auctions, lenders, insurance companies, and automobile dealers to better serve their customers.
Our services include:
* AuctionACCESS: Credentialing for the wholesale automobile industry, serving over 320 auctions across the US and Canada, and acting as the licensed dealer’s gateway to the wholesale industry.
* AutoCheck Auctions: Vehicle history services utilized by wholesale automobile auctions and the insurance industry. In 2014, we celebrated the milestone of checking over 500 million vehicles through the AutoCheck database.
* Auction Insurance: Since 1953, our AIA division has provided payment guaranty insurance and title protection to the automobile and livestock auction industry across the US and Canada, with a strong focus on risk mitigation and recovery.
* VIN CrossCheck: A secure platform for wholesale and retail automotive lenders, VIN CrossCheck provides actionable data to identify hidden risks, reduce physical audits, and ensure inventory integrity by matching VINs against retail, DMV, and auction data.
At AutoTec, we pride ourselves on our ability to innovate and adapt, consistently finding new ways to put our expertise to work for our industry. Join us, and become part of a team dedicated to driving success.