Salesforce Project Manager

Salary: £41,421 to £45,780 per annum

Fixed-term contract (12 months). Hybrid / London

35 hours per week.

We are looking for a Salesforce Project Manager to join our Service & Business Improvement team who play a key role in delivering digital transformation across the Age UK network. This role is a maternity cover contract for 12 months. You'll lead the rollout and adoption of Salesforce CRM, managing projects from planning through to delivery. This role involves creating clear project plans, engaging stakeholders and ensuring successful implementation to drive change.

To be successful you will manage Salesforce CRM projects and workstreams, collaborate with Local Age UK partners and internal teams, develop and deliver project plans aligned with priorities and capacity. Monitor progress, manage risks, and report on outcomes and build strong relationships to ensure stakeholder engagement and project success.

If you're an experienced project manager with strong communication skills and a passion for digital innovation, please review the job description below.

This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (near Tower Hill). You will be expected to attend the office once a week. Travel costs to the London office are not covered by the charity.

Age UK internal grade - 6LT

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

Experience

Track record of successful project management with a fast paced, complex organisation. A, I

Experience working with organisations to implement Salesforce. A, I

Directly delivering or managing a service improvement project and/or organisational change initiative. A, I

Experience of managing and working with consultants. I

Experience of working collaboratively in a fast paced, complex environment, building networks with a diverse range of people and project managing cross-divisional work. I

Experience of scoping, designing and developing new services or business models based on customer needs. A

Skills and Knowledge

Project scoping, design and delivery, including Business planning, budget and contract management. A, I

Track record of using a wide range of communication tools, including digital and social media. I

Knowledge of the role of statutory, voluntary and private sectors in relation to service provision for older people. A

Understanding of the environment affecting statutory, private and voluntary sector organisations which deliver services to older people. A

Good knowledge of services for older people, and those provided by local Age UKs. A

Ability to design and develop workable partnerships and projects. I

Strong IT skills. I

Ability to plan and prioritise own workload to meet deadlines, using own initiative as appropriate. I

Ability to influence, negotiate and facilitate both internally and externally as necessary to secure progress towards goals. I

Personal attributes

Working flexibly and adapting to change. I

Keen understanding of issues faced by older people. I

Proactive, creative and flexible approach to identifying and taking forward research findings, shaping new ideas and partnerships. I

Excellent interpersonal skills with proven ability to network and build effective working relationships and partnerships. I

Excellent organisational and planning skills. I

Excellent communication skills including both verbal and written, with a wide range of audiences at all levels, through a variety of means. I

Excellent team working skills. I

A commitment to high standards in your own and in others' work with a strong attention to detail. I

Great to haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

Experience

Agile Project Management Qualification. A

Salesforce CRM Qualification or relevant experience. A

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. (subject to affordability)
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

The role will be required to be in the linked office at least once per week. In this case the linked office is One America Square. The role may be required to travel across the UK, and this may require overnight stays from time to time.

Supporting statements and anonymisation

Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/