The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.
To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable
with technology and can easily understand and learn the technical requirements of the position.
Duties/Responsibilities
- Provide exceptional patient service in the name of the client
- Contact patients via telephone to collect payment on medical bills
- Communicates accurate information to patients in a clear, concise and professional manner
- Review patient accounts and documents patients’ interaction and feedback
- Negotiates appropriate and reasonable payments with customers
- Sets up patient payments via check, electronic transfer or credit card
- Responsible for understanding and complying with all policies and procedures
- Meets or exceeds established goals
- Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
- All other duties as assigned by management
- Customer/Client Focus
- Communication Proficiency
- Confidentiality/Integrity
- Teamwork Orientation
- Basic computer skills necessary
- Customer service experience preferred
- Prior medical billing or healthcare revenue cycle experience strongly preferred
- High school diploma or General Education Development (GED) Certificate required
- One to two years of college preferred
Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).
Salary Description
Pay Scale - $16.00 to $23.00
About the company
Company website•Hospitals and Health Care
Annuity Health is dedicated to servicing healthcare providers. Our expertise in healthcare has enabled our leadership team to develop best-of-practice workflows and state-of-the-art supporting technology to drive increased recoveries. Our comprehensive focus on healthcare translates to an improved bottom line for our clients. We offer the following healthcare accounts receivable management services.
Early-Out Self Pay Collections and Customer Service
Insurance Follow-up and Claim Resolution
Primary and Secondary Bad Debt Recovery
Annuity Health understands everything we do represents you to your payors, patients, and guarantors. That is why, unlike many outsourcing companies, we specialize in and service only healthcare accounts receivable clients. Our methodologies and processes are the result of many years of shared healthcare accounts receivable management experience. Through the combined experience of our principals, Annuity Health is poised to quickly implement programs, and develop long-term solutions that identify A/R problems to improve your bottom-line results.