Associate Account Manager - College Sales

AO Swag is the leading supplier of online store solutions for corporations, colleges, and the Greek market. By utilizing the on-demand production method, we continuously push the status quo in the custom apparel and promotional item industry.

As we continue to grow our business, we have an ever-increasing need to hire talented people. If you're a hard-working individual with a positive attitude, then this could be a great opportunity for you!

We are looking for a results-driven College Account Manager to join AO Swag.

This role offers a base salary plus commission opportunities tied to account growth and performance.

ACollege Account Manager is responsible for the growth and maintenance of a portfolio of accounts assigned based on potential overall revenue. This role provides the strategic vision for growth for each college's account and creates and implements goals and objectives to drive sales, margin, and overall profitability. The College Account Manager is also responsible for providing outstanding client service to a diverse customer base and ensuring strong relationships by managing the day-to-day client communications, issue resolution, policy communication, and serving as the central point of contact for all levels of each account.

This role requires strong relationship management, project management, and problem-solving skills, as well as the ability to communicate and collaborate both internally with other departments and externally, as necessary, to problem-solve and develop process efficiencies to drive sales.

Required Skills

• Strong customer service and customer outreach skills
• Advanced relationship-building skills
• Strong communication and presentation skills
• Strong organizational and problem-solving skills
• Demonstrated time management abilities and attention to detail
• Strong analytical skills
• Proficiency in MS Office - Intermediate
  
  

Responsibilities

• Conduct meetings with college contacts, including daily and business contacts, to review new programs/products/services, account KPIs, operational improvements, best practices, and policy and procedural changes. (May infrequently entertain college representatives.)
• Manage the product assortment. Requires the successful management of the company's business cycle with each account. This involves providing researched information and communicating the information to the individual clients as well as assisting with merchandise acquisition when needed.
• Develop short and long-term strategies to grow revenue and profitability of accounts, and provide input on budget estimates for accounts for the year.
• Conduct ongoing review and analysis of sales and profit for a portfolio of accounts to achieve financial goals. Develop and implement services, programs, and products for accounts based on analysis and communicate recommendations internally and to the college, which result in benefits for both company and the account.
• Manage custom orders and assist customer with questions on their account. Obtain quotes for custom orders, and place custom orders.
• Direct responsibility for ensuring the successful launch of each online store website, including content, promotions, marketing, and website accuracy.
• Manage the merchandise operations, including the rollout and execution of the General Merchandise program. Collaborate with Marketing team to develop and execute promotions, special events, and advertising for accounts.
• Build your knowledge in services, programs, technology, finance, and marketing to grow your skills while contributing to company goals.
  
  

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
  
  

Experience

• Microsoft Excel: 3 years
• Customer service: 2 years (Required)
  
  

Work Location: In-office to start, with hybrid options considered once established in the role.

JOB CODE: 1000026