Manager - Operations

ARC Disability Services Inc. is a community-based organisation with a long history in the Cairns and Far North supporting children and adults who have a disability, their families and support networks. We’re proud of the company culture we have built over the last 50 years, and we work hard to ensure ARC is a place where people enjoy coming to work every day. This is an amazing opportunity to join a dynamic and well-respected organisation.

Role Summary

• Full-time permanent role
• 38hrs per Week
• S.C.H.A.D.S. Industry Award – Level 6 (salaried position)
• Be part a committed and supportive team of professionals
• Inclusive workplace environment
  
  

This position is responsible for overseeing ongoing operations management of the organisation. Primary functions of this position include creating procedures, overseeing whole of organisation day to day functions and designing business strategies, collaborate with the CEO and executive to create analysis reports documenting important operational trends, maintain control of diverse business operations and information data management.

Responsibilities Include (but Are Not Limited To)

• Design, implement, and oversee business operational strategies, plans, and procedures.
• Set organisation-wide performance and growth goals.
• Establish and maintain policies that promote company culture and vision.
• Oversee daily operations, including Administration, Front of House, and Systems/ICT.
• Prepare and submit reports to the CEO on key operational matters.
• Translate strategy into actionable steps, including goal setting and performance management.
• Analyse internal operations and identify areas for process improvement.
• Ensure compliance with national and local regulations and implement corrective actions as needed.
• Monitor operational performance and implement corrective measures using data and tracking tools.
• Delegate responsibilities to develop staff capabilities and optimise team performance.
• Assess and implement improved processes, technologies, and operational practices.
• Manage stakeholder relationships, including government, non-government, and statutory agencies.
• Participate in expansion activities such as investments, acquisitions, and strategic partnerships.
• Ensure organisational assets, sites, and operations are maintained and effectively managed.
  
  

We’re looking for someone with:

• Strong leadership capability and demonstrated integrity.
• Experience in operational management, business planning and organisational systems.
• High-level analytical and reporting skills, including data interpretation.
• Ability to identify risks, solve problems quickly and foresee future operational needs.
• Knowledge of regulatory frameworks, WHS, and operational compliance.
• Experience managing multiple teams and working both strategically and hands‑on.
  
  

What’s on offer?

• Professional development opportunities
• Salary sacrificing benefits
• Flexible working hours
• Free Employee Assistance Program
• Access to Fitness Passport Program
• Opportunity to work in an organisation committed to ethical service delivery, strong culture, and investing in its people.
  
  

Our hiring process:

We value diversity and encourage candidates to be themselves, so simply click ‘APPLY’ with your resume and cover letter introducing yourself. Once we have received your application, we will send you a selection criterion which will helps us understand how your skills and passion align with this role.

Applications close 21/01/2026 or sooner if successfully filled.