IT Technician

Do you love to compete? Are you hungry for achievement? Are you an ‘A’ player? Do you want to work with other ‘A’ players? For a company where culture is nurtured and managed as a critical source of advantage? Where every employee knows and cares about direction and strategy?

About AML

AML Oceanographic has clocked average annual growth of more than 20% over the past 8 years. How? Most importantly, we’ve built a team that provides outstanding service and truly cares about our customers. AML has a market reputation for two things:

• Going to the ends of the earth to make our customers successful, and
• Bringing fresh ideas to an established market
  
  

We manufacture ocean sensing solutions – sensors, instrumentation, and deployment systems – for business and government customers on all seven continents. As a hi-tech business, our technical team includes experts and engineers with experience in the acoustic, mechanical, electrical, software, and embedded software domains. We operate from locations at either end of Canada: Halifax (Dartmouth) on the Atlantic Coast, and Victoria on the Pacific Coast.

This role will be based out of our office in Victoria, BC.

At AML, we do things a bit differently. Think daily huddles. Think Rockefeller Habits, Scaling Up, and the One Page Plan. Think town hall meetings with on-the-fly question & answer sessions. If you are familiar with these concepts - or they interest you - then you might be a fit for AML.

Mission of the Role

Support First, then Improve.

Responsibilities

• User Support: Resolve tickets quickly with a focus on the user experience. First Point of contact and triage for ALL inbound tickets/ System support requests. Creates user guides and training documents for common issues. Ability to provide a.) Tier 1 and tier 2 support for Google and Microsoft and b.) Ability to learn Tier 1 support for Epicor and Salesforce.
• System Administration: Ongoing Maintenance for our It Systems, User creation, policy enforcement. Gradual Improvement over time. Able to handle small to medium projects independently.
• In scope examples:
• Propose, Purchase and set up new AV hardware
• Research and propose a new ISP for offices.
• Create and maintain users, and groups in Microsoft Entra ID.
• Out of Scope Examples:
• Manage transition from Google To Microsoft.
• Overhaul Network infrastructure.
• Make system changes that affect the entire organization.
• InfoSec: Enforce existing policies with users. Set up and maintain basic cyber security hygiene. We reliably meet CIS IG1.
• Vendor and Asset Management: Manage relationships with external IT vendors and service providers. Oversee procurement, inventory,
  
  

Required Qualifications

• 3 - 5 Years of experience in IT roles. Majority of experience in support functions with a strong grasp on the basics of System Administration and Information Security.
• High level of emotional intelligence and strong communication skills.
• Required experience managing Microsoft for business.
• Ability to learn basic ERP and CRM functions to provide tier 1 support.
• Experience with CIS IG1 certification is an asset.
• Experience managing Google Workspace an asset.