Technical Support Specialist - Variable Data Publishing
Advanced UK, A Xerox Business Solutions Company
Worcestershire, England, United Kingdom
Information Technology
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
XMPie provides powerful, variable data publishing software that unites customer databases and creative content to help print service providers, marketing service firms, and small-to-medium sized businesses and enterprises, leverage customer data and create personalized, multiphase campaigns that use today's communication vehicles including print, web, e-mail, and mobile.
We are currently seeking a Technical Support Specialist based in the UK to join our team supporting customers. Ideal candidates must possess a constant desire to learn, think analytically, and work in a team environment. A solid foundation in technical support involving production print or web/email is an ideal background. Successful candidates will work with a team of subject matter experts and engineers to resolve customer issues and provide input to improve existing products.
Job Responsibilities
- Assist customers by troubleshooting software at a highly professional level
- Analyze and identify symptoms of a problem to provide an end-to-end solution
- Consult customers with data/web/design workflow and implementation
- Maintain up-to-date knowledge of software and resources
- Provide guidance to fellow team members as a subject matter expert
- BA in Computer Science, Management Information Services, or equivalent experience required
- At least four years of experience in a Technical Support field, troubleshooting software problems
- Variable Data Publishing (VDP). Subject matter expert with hands on experience with a VDP software solution. For example, XMPie
- Experience implementing, deploying and troubleshooting PURL and email campaigns
- Solid troubleshooting and research skills across multi-platform desktops and servers
- Proficiency installing and configuring software in Windows Server and MS SQL Server environment
- Familiarity with Adobe Creative Suite (CC)
- Great customer service skills and a willingness to learn
- Highly developed verbal and written communication skills in English
- Ability to work both in a team environment and independently
- Discipline to be self-motivated and self-directed when necessary
- Experience with web client technologies such as HTML, CSS, JavaScript and AngularJS
- Database creating and executing T-SQL
- Code development experience and education
- The ability to speak French is an advantage
About the company
Company website•Information Technology & Services
Operating in the UK, Europe and globally Advanced UK have been experts in document solutions for over 27 years.
Advanced UK is one of four trusted Xerox Platinum Partners and are an accredited supplier equipped to provide Innovative Digital Transformation Technologies. We pride ourselves with focussing on reliable customer service, entwined with the ability to identify and deliver the best managed-print service, production printing and digital transformation solutions for our clients’ every need. We also work in collaboration with leading technology and software providers to further enhance our value proposition and operate with a vendor-neutral approach.
Advanced UK serves a large customer base which varies from small organisations through to large international corporates. We are accredited to sell the entire range of Xerox products and services, and we are an experienced provider of managed-print and document services. In line with industry trends, Advanced UK is experts at bespoke software solutions for all print and document management processes.
Experts in document solutions and equipped to provide the full range of Technology, Audit and Assessment tools, Document Management, Document/Process Automation, Print Management and Professional Services.
Advanced UK delivers professional pre-sales and post-sales services and unique, innovative pro-active technical support team covering the UK/Europe.
Advanced UK are:
- EFI Innovation Partner of the Year
- DocuWare Gold Partner of the Year
- Xerox Production Partner of the Year
- Xerox Platinum Concessionaire
Learn more about our Business Products, Solutions and Services at:
www.advanced-uk.com