Abwaab | Customer Support
KSA-based only
Responsibilities
Job Description
KSA-based only
Responsibilities
Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customers' needs and help them use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our product, sales and marketing teams
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work (Zendesk)
- Excellent communication and problem-solving skills
- Multi-tasking abilities
About the company
Company website•E-Learning Providers
Abwaab is an online learning platform that allows students to learn at their own pace, test themselves and get ahead with our expert tutors anytime and anywhere.
By offering short, engaging video lessons, visualized learning journeys, continuous assessment and performance analytics, we are changing the way students learn outside the classroom.