Building Automation Technical Service Assistant/Help Desk Support
Automated Controls, Inc
San Diego, CA
Education / Training
We are seeking a Building Automation Helpdesk Technician to join our growing team. This role serves as the first line of support for clients experiencing issues with their Building Management Systems (BMS). You’ll troubleshoot remotely, assist field technicians, and ensure service tickets are accurate and prioritized effectively.
Key Responsibilities
- Answer inbound client calls and emails related to building automation issues.
- Remotely connect to customer sites to identify, troubleshoot, and resolve:
- HVAC controls communication or logic issues
- Access control or badge reader malfunctions
- Lighting control and scheduling problems
- Network and software connectivity issues
- Escalate unresolved issues to the Service queue with detailed notes and diagnostics.
- Review technician notes for clarity and accuracy before ticket closure.
- Schedule service technicians and coordinate with customers for site access and timing.
- Maintain documentation in the company CRM and ticketing system.
- Provide excellent customer service and professional communication at all times.
- 2+ years of experience in building automation, HVAC controls, or similar technical support role.
- Working knowledge of building management systems (Delta Controls, Siemens, or similar).
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and organizational skills.
- Proficiency with remote desktop tools, Microsoft Office, and ticketing systems.
- Ability to work independently and manage multiple priorities.
- Familiarity with BACnet, Modbus, or LonWorks communication protocols.
- Experience with enteliWEB, Desigo CC, or other common BAS front ends.
- Understanding of HVAC mechanical systems and electrical fundamentals.
At Automated Controls, Inc., you’ll join a close-knit team that values expertise, integrity, and innovation. We offer competitive pay, full benefits, and opportunities for growth within a company that’s shaping the future of smart buildings.
Company Description
Well Established, Very Busy, Low Voltage Building Automation Company
Well Established, Very Busy, Low Voltage Building Automation Company
About the company
Company website•Building Construction
Automated Controls, Inc. offers complete user-friendly Facilities Automation Solutions, Energy Limiting Systems, and Green Sustainability for HVAC to Closed-circuit Television Systems (CCTV), along with 24hr emergency servicing and troubleshooting of HVAC Controls equipment.
At Automated Controls we pride ourselves in putting the customer at the forefront of all that we do. With native BACnet HVAC, Access and Lighting control products and systems that lead the industry, Automated Controls delivers the best experience to the facility customer, be it the building Owner, the facility Managment, the end-user or the building Tenant.
For the building Owner, we deliver seamless HVAC, Access and Lighting products, single-source responsibility and service, and a lower install and operational cost.
For the building Operator, we deliver single-seat operation and the need to know a single system resulting in ease of management and manpower optimization.
Our company carries the knowledge and expertise to implement the entire project in-house from installation of the DDC devices and low voltage wiring to programming, start-up and commissioning. This allows for quality control, faster implementation and delivery of the project to meet the customer’s requirements!