H-Tech Supports (HTS) provides cutting-edge IT and network solutions tailored to the needs of enterprise markets around the world. With a global team of expert IT engineers, HTS offers professional consulting, data solutions, and maintenance services to address the evolving technological demands of its clients. The company specializes in a wide range of managed IT support services, including end-user support, hardware and software troubleshooting, site surveys, remote and on-site assistance, and more. Leveraging deep operational experience and technical expertise, HTS helps clients overcome challenges, optimize resources, and innovate for business success. By delivering comprehensive services, HTS aims to enable businesses to achieve their full potential.
Tasks
We are looking for a skilled Desktop Support Specialist to provide technical support for enterprise IT environments. The ideal candidate will be responsible for maintaining IT infrastructure, resolving technical issues, and ensuring smooth IT operations for end users. This role requires strong troubleshooting skills, customer service orientation, and experience supporting desktops, laptops, network devices, and collaboration tools.
Requirements
Key Responsibilities
IT Infrastructure & System Support
- Deploy, configure, and maintain IT systems including desktops, laptops, servers, and network equipment.
- Support voice and video conferencing systems, mobile devices, and related hardware.
- Install, configure, and maintain operating systems, enterprise applications, and IT equipment.
- Analyze technical requirements and recommend appropriate IT solutions.
Incident & Service Management
- Monitor and manage IT incident queues and service requests.
- Troubleshoot hardware, software, and configuration issues for end users.
- Escalate complex technical issues to relevant support teams when necessary.
- Provide technical guidance and assistance to users regarding IT systems and services.
Asset & Deployment Management
- Manage IT asset lifecycle including device deployment, updates, and retirement.
- Maintain accurate asset records in IT asset management systems.
- Provide onboarding support for new employees, including IT setup and orientation.
Security & Compliance
- Ensure compliance with company IT security policies and governance standards.
- Support implementation of security best practices within the IT environment.
Documentation & Continuous Improvement
- Maintain and update technical documentation and knowledge base articles.
- Participate in technical meetings and collaborate with global IT teams.
- Contribute to service improvement initiatives and system performance analysis.
Maintenance & Project Support
- Perform system upgrades, maintenance, and configuration changes.
- Support scheduled maintenance activities and system updates.
- Assist in regional and international IT infrastructure projects.
About the company
Company website•IT Services and IT Consulting
We at HTS provide the modern day IT and network solutions to the enterprise markets through an extensive range of managed IT support services to its worldwide clientele. We take pride in our distinction for being the single source provider of end to end IT solutions to cater for the business and technology needs of our clients.
What we offer:
We offer with a pool of IT engineers all around the globe provides, professional consulting, data solutions and
maintenance services to assist our customers in meeting the changing technology demands. Our design,
engineering, installation, and maintenance help our clients flourish their business and companies.
Our expertise:
Our operational experience has given us a comprehensive understanding of the markets we serve and
authoritative control to effectively manage the resources and projects. Our expertise also allows us to identify
and meet challenges, and do beyond the expectations of our clients. Technological vision and radical thinking to
yield fresh outlooks on our customers’ businesses and that’s how we ensure and enable them to reach the
dynamics with full potential so that they accelerate their business.
Professional services include:
> Data Removal and Secure Media Destruction
> IT Asset Disposal
> Providing FTE’s
> Remote Support and Management
> 24 x 7 Global Break fix Maintenance Services
> 24 x 7 Installs, Moves, Adds, Changes, (IMAC)
> End Use Support
> 24 x 7 Cisco/Palo Alto/Adtran Installations
> Level 1 and Level 2 Smart Hands to Desk
> Level 3 Engineers with years of experience
> Windows and Office Deployment Services
> PC deployment
> Site Surveys & Audits
> Secure Stock Storage Locations
> Hardware & software troubleshooting
> Full on site Structured Cabling installations