Technical Business Analyst
AS Watson
Heteren, Gelderland, Netherlands
Sales / Marketing, Business Development
You may not have heard of us, but you’ll know our brands! AS Watson is the world's largest international health and beauty retailer with over 17,000 stores in 29 markets. Each year, over 5.3 billion customers and members shop with our well-known retail brands, both online and offline, including the likes of Superdrug, Kruidvat, Watson’s, Marionnaud, The Perfume Shop, and many more.
Overview
This is a pivotal role focused on ensuring the technology behind thousands of stores across Europe works simply, logically, and reliably. You’ll sit at the intersection of business, IT, and the shop floor translating ideas and challenges into smarter, more effective solutions that make work easier for store colleagues and improve customer experience.
Operational domain: Everything a store associate uses daily from inventory and orders to Click & Collect. You ensure systems make work easier, not more complicated.
Transactional domain: Cash registers and transactions. Payments must always be accurate, fast, and secure.
A Typical Day In This Role
- Translating questions from the business into concrete, workable IT solutions.
- Guiding implementations from start to finish—from analysis and configuration to rollout.
- Liaising with colleagues across the business, IT teams, and external suppliers.
- Asking the right questions: Why do we want this? What will it deliver? Can it be done smarter?
- Investigating incidents, identifying root causes, and driving structural improvements.
- Documenting solutions clearly so colleagues understand what was built today.
- Collaborating on multi-market systems used across Europe, each with unique needs and regulations.
- You are naturally curious and always looking for a smarter way of doing things.
- You enjoy solving complex problems across processes, systems, and teams.
- You thrive at the intersection of business and technology.
- You build strong relationships and communicate clearly with different stakeholders.
- You’re comfortable navigating changing priorities in a fast-paced environment.
- You take ownership: whether it’s an incident analysis or a large-scale rollout.
- You love seeing your work have real impact on operations across multiple countries.
- Experience as a Technical Business Analyst, Business Analyst, or similar role.
- Ability to translate business needs into clear functional or technical requirements.
- Strong analytical skills and experience with root-cause investigation.
- Confidence working with stakeholders across business and IT.
- Experience collaborating with suppliers or external technology partners.
- Common sense first approach to troubleshooting and process improvement
- You’re fluent in English
- Competitive salary
- Exclusive discounts
- Holiday entitlement
- Hybrid working model
- Refer‑a‑friend scheme
- Learning and development opportunities
- Mental health and wellbeing support
- Welfare allowance
- On‑site restaurant
About the company
Company website•Retail
AS Watson Group, the world’s largest international health and beauty retailer, is operating over 17,000 stores under 12 retail brands in 31 markets, with over 130,000 employees worldwide. For the fiscal year 2025, AS Watson Group recorded revenue of over US$26 billion. Every year, we are serving over 6 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.
Together with our 12 retail brands including Watsons, Kruidvat, Trekpleister, Superdrug, Savers, Rossmann, Drogas, ICI PARIS XL, The Perfume Shop, PARKnSHOP, FORTRESS and Watson’s Wine, we set O+O (Offline Plus Online) as the new standard for retail. O+O is more about creating an integrated offline and online experience to better serve customers’ needs through digital transformation, that enables them to shop across any channel, anytime, anywhere. Every day, we work towards a clear purpose: To put a Smile on our customers’ faces today and tomorrow.
Our success depends on our people staying ahead of the game. We believe that our attitude to teamwork and our encouragement for your personal growth comes shining through everything we do. We also know that our success as an employer isn’t just about influencing you on why you should join our business. It’s about asking you to imagine where it could take you.