DUTIES AND RESPONSIBILITIES:
- Conduct regular outreach to referral partners to strengthen relationships, ensure satisfaction, and support continued collaboration
- Maintain a professional, prompt, and consistent communication standard that reflects the firm’s values
- Address and resolve any confusion related to referred cases, including intake questions, status updates, or point-of-contact issues
- Coordinate with internal teams to gather or relay accurate case information to referral partners in a timely manner
- Track follow-up needs, outstanding items, and communication loops to ensure nothing falls through the cracks
- Maintain organized records of referral partner interactions, call logs, and communication summaries
- Assist in creating monthly or quarterly referral reports, including performance metrics and activity tracking
- Support internal leadership (CLO) with special projects related to referral outreach, data organization, or relationship initiatives
- Identify opportunities to strengthen existing referral partnerships or re-engage inactive ones
- Assist with coordination of referral-related events, appreciation initiatives, or outreach campaigns
- Provide feedback to leadership on trends, recurring issues, or opportunities for partnership expansion
- 2-3 years of experience in client relations or partnership management
- Prior experience in client relations, legal administration, marketing, or professional services preferred
- Exceptional verbal and written communication skills with a strong customer service mindset
- Highly organized with the ability to manage multiple communication channels and deadlines
- Strong attention to detail and follow-through; able to maintain thorough documentation
- Proficiency in CRM tools, case management systems, or Microsoft Office is a plus
- Bachelor’s degree in Marketing and Communications or related degree is required
About the company
Company website•Law Practice
From the major disasters that you see on the news to the incidents that you may never hear about. When people are catastrophically injured. When people have lost the ones that they love most. When something bad has happened, people need a firm that’s not only won, but a firm that sets records. They need Arnold & Itkin.
Our team is committed to doing everything possible to get the best results. Our victories include fights against the most well-equipped and well-funded companies in the world. We won’t back down to anyone, ever.
When we represent someone, we’re all in. We’ve won over $25 billion and set records across the country with massive victories. We’ve helped tens of thousands of people recover what they deserved. Our firm never stops fighting for our clients because we see them like family. When everything is on the line, we’re who steps up.