At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.
Position Overview
As a Help Desk Technician, you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit.
- This is an on-site position*
- Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.
- Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process.
- Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated.
- Follow company guidelines for ticket creation and triage, updating information as needed and ensuring fair distribution of workload among the team.
- Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting.
- Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks.
- Conduct and document network audits and maintain up-to-date client infrastructure records.
- Keep clients informed about the progress of their requests and any changes or outages, ensuring transparency and trust.
- High school diploma or equivalent.
- CompTIA A+ and Network+ (or commitment to complete within 6 months of hire).
- MTA – Operating, Networking, and Security Fundamentals (or equivalent).
- Exemplary customer service skills and a client-first mindset.
- Basic network troubleshooting skills.
- Experience supporting Windows and MacOS environments.
- Strong communication, active listening, and problem-solving skills.
- Ability to multi-task, adapt quickly, and work well in a team.
Location: Dublin, OH
Job: Part-Time or Full-Time
Hours: 25-40, Monday through Friday
Pay Range: $19.00-$24.00 Hourly
Exempt Status: Non-Exempt
Benefits
Benefits only apply to Full-Time employees who regularly work at least 38 hours per week
- 100% paid employee health care premium
- 100% paid employee AD&D, STD, and LTD premiums
- 401(k) or Roth with 4% company match (fully vested on eligibility after 90 days)
- Low-cost dental and vision coverage
- Financial assistance for ongoing professional development and training
- 15 days PTO annually (accrued with H1 classification) and Flex Time
- 6 paid holidays
- Free snacks and beverages onsite (available to all employees)
About the company
Company website•IT Services and IT Consulting
Since 1998, Astute Technology Management has been providing IT management and support to small and mid-sized businesses in Ohio that increases employee productivity through dependable technology solutions and trusted client support. At Astute Technology Management, our focus on authentic client relationships is the reason we have a 98% customer satisfaction rating. Our perfect 5-star ratings on Google and Facebook demonstrate our dedication to excellence.
To make things even more convenient for the businesses we work with, our help desk hours extend beyond 5pm. When you choose to work with Astute Technology Management, you get a team of dedicated IT experts to help your business operations run seamlessly. Our rigorous network health monitoring, 24-hour help desk support, monthly network assessments and strategic IT planning help the businesses we work with run more effectively. Contact us today; we will work with your team to offer practical solutions to complicated problems and take the hassle out of IT.