Reservations Supervisor
AutoCamp
San Francisco, CA
Business Management / Project / Planning, Manufacturing / Production
The Reservations Supervisor is responsible for ensuring that the reservations team achieves or exceeds monthly sales targets. This individual will also ensure that our guests enjoy exceptional customer service and memorable experiences when visiting our properties.
Essential Functions
- Supervises the reservations team, including, but not limited to: scheduling, training, coaching and reviewing the Reservation Agent’s performance.
- Maintains all elements of the reservations system to ensure information is accurate and up-to-date.
- Meets and exceeds guest expectations by ensuring the team provides positive and courteous service and teamwork.
- Ensures that all special requests are handled in an efficient and timely manner.
- Demonstrates knowledge of AutoCamp & Brand 2 accommodations, guest services and local vendors.
- Ability to use all PMS systems to the fullest extent to retrieve necessary information online.
- Facilitates all VIP and special requests.
- Verifies that all voicemail and email requests are answered in a timely and efficient manner.
- Maintains a positive, open dialogue with all team members and vendors.
- Answers incoming calls.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
- Works closely with the on property team to ensure a high level of customer satisfaction.
- Verifies that all reservations are input correctly into the system, including billing information.
- Adheres to hospitality policies and procedures and verifies that the team is doing the same.
- Approves leave and time away from work within company policy. Enters schedules and monitors timecards for accuracy.
- Responds to emergency calls and ensures operational support areas are covered to provide excellent customer service.
- Monitors and maintains the Reservations systems and equipment to ensure their optimum performance.
- Runs and analyzes various reports to monitor customer satisfaction, occupancy, revenue, competitive situations, etc.
- Attends all required meetings.
Competencies
- Demonstrated ability to achieve sales goals
- Working knowledge of Cloud Based Applications; knowledge of Google Suite products preferred.
- Clear, concise written and verbal communication skills
- Must have a passion for the great outdoors.
- Thoroughness and an Attention to Detail
- Excellent and Attentive Customer Service
- Must be a MacGyver, and able to find solutions when problems arise
About the company
Company website•Hospitality
AutoCamp is a modern hospitality experience that makes getting outdoors easy for everyone. We’ve combined the adventure of camping with modern design and welcoming hospitality.
At the forefront of the outdoor hospitality movement, AutoCamp opened its first property in Santa Barbara, California in 2013. The property opened to rave reviews and prominent features in Sunset Magazine and the Los Angeles Times.
In 2016, AutoCamp opened its second location, in the Russian River Valley, just 90-minutes north of San Francisco. The property was a smash hit from the day it opened, drawing guests in with its lush, landscaped grounds and Frank Lloyd Wright-inspired Clubhouse lounge and reception building. AutoCamp Russian River was featured on the cover of Sunset Magazine in July 2016.
AutoCamp has revolutionized alternative lodging by thoughtfully blending the traditional outdoor experience with the service- and design-forward thinking of a boutique hotel. Each Airstream at AutoCamp is custom designed to have spacious, modern interiors with the luxury amenities and comfort you’d expect at a top-tier resort. Our properties also feature upscale amenities such as spa-inspired bathrooms, luxurious linens and towels, complimentary bicycles, and a beautifully designed mid-century modern clubhouse.
In just a few years, we have hosted tens of thousands of guests from around the world, and have earned media coverage from the likes of Oprah Magazine, Vogue, the Travel Channel, Sunset Magazine, Food and Wine, Los Angeles Magazine, Bloomberg, and many more.
To learn more about AutoCamp and stay abreast of our next location announcements, visit www.autocamp.com.