Div 8 Customer Service Representative

APTURA GROUP

Indianapolis, IN

Full-time•

General Business, Sales / Marketing, Education / Training

Job Summary — This position is responsible for assisting outside sales and aiding customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and quoting customers on needed products.

The End User Customer Service Representative (CSR) is responsible and accountable for assisting our customers and the outside sales team by providing the following:

Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
Maintain and create customer relationships
Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
Learning products and how to best direct customers to the products they need
Stay abreast of industry codes and standards by participating in education webinars, seminars, and reviewing technical publications
Using the operating system to create and release sales orders
Studying and staying current in door, frame, and finish hardware products
Receiving payment or obtaining credit applications
Provide budget or proposal pricing by compiling field measurements and/or reviewing specifications and plans. If successful, convert to an order
Provide accurate information to support staff for order fulfillment
Performing other related duties as necessary or assigned

Essential Functions

Sales / Networking / Promoting
Learn and use industry and product knowledge
Data entry
Strong communication and presentation skills.
Organizational and time management skills.

Experience & Other Requirements

Ability to accurately read a tape measure
Strong verbal and written communication skills
Ability to read and understand blueprints, specifications, door and hardware schedules
Ability to multi-task as several projects will be running simultaneously
A background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is required
Experience with MS Word, Excel, Powerpoint, Bluebeam, and Comsense is highly desirable

About the company

APTURA GROUP

Wireless Services, Telecommunications, Communications Equipment Manufacturing

We are a 100% employee-owned ESOP and proud of it. We offer a great work environment and an exceptional team of professionals to collaborate with. Our aim is to continue growing our services and geographical reach so that we can offer outstanding value to our customers and manufacturers. We are dynamically growing; organically by increasing our product offerings and capabilities and strategically by adding like-minded companies to our group that share our philosophy of collaborating, innovating, and achieving success together. Above all, we are committed to taking care of our customers and employee owners as trusted stewards of their confidence in us, the APTURA GROUP.