Customer Support Representative (English Spanish Speaker)
Alpha-CX Intelligent Technology Co.LTD
Venezuela
Others
Location: Venezuela (Remote)
Salary: $350 USD per month
Job Description
Join our global logistics team as a Bilingual Customer Support Representative. You’ll handle customer inquiries in both English and Spanish via calls, email, and live chat, assisting with shipment tracking, delivery issues, and more. You’ll provide excellent service with accuracy, empathy, and professionalism.
Key Responsibilities
Salary: $350 USD per month
Job Description
Join our global logistics team as a Bilingual Customer Support Representative. You’ll handle customer inquiries in both English and Spanish via calls, email, and live chat, assisting with shipment tracking, delivery issues, and more. You’ll provide excellent service with accuracy, empathy, and professionalism.
Key Responsibilities
- Respond to customer inquiries in English and Spanish (calls, email, live chat).
- Assist with shipment tracking, delivery, and logistics-related issues.
- Resolve complaints and escalate issues as needed.
- Maintain accurate records of all customer interactions.
- Collaborate with internal teams to resolve complex cases.
- Bilingual: Fluent in English and Spanish.
- 1+ year of customer service experience.
- Bachelor’s degree (any field).
- Full-time availability.
- Reliable computer, headset, and internet connection.
- Ability to work PST hours.
- Experience in logistics, courier, or shipping services.
- Previous remote work experience.
About the company
Human Resources Services
Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including ecommerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.