People Experience & Communications Specialist
AS Watson
London Area, United Kingdom
Writing / Editing, Sales / Marketing, PR / Media / Communications
You may not have heard of us, but you’ll know our brands! AS Watson is the world’s largest internation health and beauty retailer, with over 17,000 stores across 31 markets. Each year, more than 5.3 billion customers and members shop with our well-known brands, both online and offline(O+O), including Superdrug, Kruidvat, Watsons, Marionnaud, The Perfume Shop and many more.
Overview
As the People Experience & Communications Specialist, you’ll support people experience, engagement and communications activity across AS Watson Europe. You’ll create clear, engaging content and storytelling across internal and external channels, bringing our culture and colleague experience to life.
This is a hands on, delivery focused role, working closely with teams across multiple European markets to support our O+O strategy, so we can put a smile on our customers’ faces today and tomorrow.
What You’ll Be Doing
- Delivering internal communications and maintaining communications plans.
- Creating and publishing engaging content across internal platforms, including designing creative assets such as posts, presentations, visuals, and campaign materials.
- Delivering people experience and engagement initiatives, including O+O (online + offline) events, get togethers and campaigns.
- Collaborating with teams and markets to gather updates, stories, and colleague experiences.
- Supporting the “Remarkable Stories” programme through storytelling and content creation, as well as delivering external social content that showcases our culture.
- Using feedback and engagement insights to continuously improve how we communicate and connect.
- Enjoy designing clear, engaging content for different audiences.
- Have a natural interest in communications, social media and creative storytelling.
- Take pride in delivering projects from idea through to execution, with strong attention to detail.
- Are highly organised and structured, able to manage multiple tasks and deadlines effectively.
- Are curious, creative and full of fresh ideas, especially around trends, creative communications, and new ways to connect with colleagues.
- Feel confident communicating with colleagues at all levels and working cross functionally.
- Enjoy shaping engagement and helping bring people focused initiatives to life.
- Proficiency in PowerPoint and Canva (essential), plus working knowledge of Adobe Creative Suite.
- Around 2+ years’ experience in communications, engagement, people, marketing or a similar fast paced environment.
- Experience presenting to groups and supporting or hosting internal events, both online and in person.
- Confidence creating and adapting content for different audiences and channels, with strong attention to tone, clarity and consistency.
- Experience or interest in using AI tools and engagement insights to shape content, measure impact, and continuously improve how we communicate.
- Competitive Salary and Bonus Scheme
- Exclusive Discounts – Enjoy savings across our iconic brands.
- Holiday Entitlement
- Hybrid Working Model
- Refer‑a‑Friend Scheme – Share opportunities and earn rewards.
- Learning and Development Opportunities – Grow your skills with tailored programmes.
- Mental Health and Wellbeing Support – Because your wellbeing matters!
- Life Assurance – Peace of mind for you and your loved ones.
- Interest‑Free Loans – Financial support if you need it, without the extra cost.
About the company
Company website•Retail
AS Watson Group, the world’s largest international health and beauty retailer, is operating over 17,000 stores under 12 retail brands in 31 markets, with over 130,000 employees worldwide. For the fiscal year 2025, AS Watson Group recorded revenue of over US$26 billion. Every year, we are serving over 6 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.
Together with our 12 retail brands including Watsons, Kruidvat, Trekpleister, Superdrug, Savers, Rossmann, Drogas, ICI PARIS XL, The Perfume Shop, PARKnSHOP, FORTRESS and Watson’s Wine, we set O+O (Offline Plus Online) as the new standard for retail. O+O is more about creating an integrated offline and online experience to better serve customers’ needs through digital transformation, that enables them to shop across any channel, anytime, anywhere. Every day, we work towards a clear purpose: To put a Smile on our customers’ faces today and tomorrow.
Our success depends on our people staying ahead of the game. We believe that our attitude to teamwork and our encouragement for your personal growth comes shining through everything we do. We also know that our success as an employer isn’t just about influencing you on why you should join our business. It’s about asking you to imagine where it could take you.