ZAIN2260 - Head of Direct Sales Unit
Zain Iraq
Baghdad, Baghdad Governorate, Iraq
Business Development, Sales / Marketing
Zain Iraq is Actively recruiting to hire a Direct Sales Head of Unit who is responsible for the Direct Sales Unit activities including supervising all directly-owned sales channels and ensuring implementation of retail and direct distribution channels strategy.
Key Accountabilities
- Set Direct Sales Unit performance objectives, in coordination with Consumer Sales and Strategy Management and Corporate Performance Departments, and continuously monitor progress and development towards organizational and Unit strategic objectives and communicate periodic performance reports to provide evaluation results and recommend improvements
- Develop and implement Direct Sales Unit policies and procedures in order to ensure the fulfilment of organizational requirements whilst delivering high-quality services
- Carry out the day-to-day operations of the Direct Sales Unit, provide expertise, encourage teamwork and align work processes to achieve high performance standards, meet established targets and engage employee in a motivated work environment
- Supervise all directly-owned sales channels and ensure consistent and efficient operations in order to improve customer experience at each touch point
- Support Sales Planning in the development of sales strategy and plan for own districts by consolidating and validating input for sales plan and budgets from districts’ distribution channels
- Contribute to the development and ensure implementation of retail and direct distribution channels strategy
- Facilitate direct sales improvement initiatives in order to improve sales effectiveness and to strengthen sales methodologies and processes
- Supervise sales performance through ROS/DROS, suggest and follow-up on the implementation of improvement actions as needed
- Identify and highlight operational and performance problems and provide support on how to fix them and ensure proper follow up on the implementation of the solutions
- Provide logistical follow-up support for the sales offices in the regions in coordination with Sales Support
- Conduct training on selling new services in conjunction with Marketing and Training within HR in order to optimize sales force effectiveness
- Conduct other training courses as needed in conjunction with HR including Customer Service Delivery courses, cross-selling, etc..
- Contribute and ensure the effective achievement of functional objectives through the supervision of the Direct Sales Unit, set individual objectives, manage performance, develop and motivate staff, provide formal and informal feedback and appraisal, and provide guidance on training programs for employees in order to maximize subordinate and Unit performance
Educational Qualifications and Experience
- Bachelor’s degree in business administration-related field or equivalent
- A minimum of 6 years of relevant experience with at least 3 years in a similar role
- Embracing Change(Flexibility)
- Developing Talents
- Serving our Customers
- Achievement Driven
- Team Work
- Team Management
- Problem Solving and Creativity
- Relationship Building
- Initiative
- Financial Management
- Performance Management
- Oral and Written Communication
- Managing Information
- Technology Application
- Strategic Planning and Thinking
- Sales Management
- Workforce Planning and Management
- Courage to Engage
- Addressing Bias
- Allyship
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Highest Education Qualification
About the company
Company website•Telecommunications
Zain Iraq is the leading telecommunications company in Iraq. It is part of Zain Group - the leading mobile telecom innovator in the Middle East and North Africa (MENA).
Zain Iraq’s strategy is based on understanding the needs of its consumers and partners. It places them at the core of any service or idea, providing them with the best and most advanced services that can meet the aspirations of 21 million subscribers (end of 2025), utilizing its superior and fastest 4.5G+ network in the country.
We are an integral part of the local community, which makes our partnership and cooperation, especially with the youth, a very strategic approach that all our employees have adopted.
We have always been determined to ensure that all our economic, social, and cultural projects that fall within our corporate sustainability program positively impact the lives of our partnering community.
Zain Iraq believes that you are “its Wonderful World”.