Customer Care Support Associate

Job Description Summary

Job Description

Customer Care Support Associate

12 Month Fixed Term Contract

Location: Peterborough (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time after fully trained)

Salary: A competitive salary starting from £24,614 depending on the experience you can bring.

Closing Date: 7 December 2025

We're Aegon. We're a company of ambitious, positive problem-solvers who get things done. We're a team, not a group of individuals. Collaboration is our life force, and we believe it's our duty to leave things better than we find them.

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments.

As a Customer Care Support Associate, you’re the person that our customers rely on to help them manage their financial wellbeing. You’ll process customer requests, answer queries and work with your team to solve any complex issues.

We’ll train you. We’re not looking for financial experts (though they are very welcome!) because when you join us, you’ll join our Platform Academy and learn from some of our experts. Before you deal with customers, we’ll give you the skills and the technical knowhow to delight and support them.

We’ll help you develop a career. If you want to take your career further, we’ll help you work towards a professional qualification in financial administration or planning.

We’d love to hear from you if:

• You’ve got experience in customer service (contact centre, face-to-face, helpdesk – that kind of thing)
• You’re a good communicator with an eye for detail.
• You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.
• You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel
  
  

Putting the Customer First. At Aegon, our customers are at the heart of everything we do. In this role, we encourage our colleagues to prioritise direct communication—wherever possible, you will be asked to call customers before using other forms of communication. This approach helps us build stronger relationships and ensures we’re delivering the best possible service.

How we’ll look after you:

• We’ll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up.
• 34 days leave per year (including bank holidays, pro-rated for part-time)
• A non-contributory pension between 8%-12% (We’re enhancing our pension from November 2025. If you put in 7% of your salary, we’ll top it up by a further 13%)
  
  

We support your personal wellbeing with healthcare, dental, holiday trading, cycle to work scheme and gym memberships. We also offer life assurance, critical illness cover, enhanced parental leave to help our staff live their best lives, including retail discount vouchers, subsidised restaurant and online GP appointments.

What happens next?

The first step in our process is designed to find out more about you, your skills, and behaviours. You’ll initially be invited via email to undertake a short series of games / tasks to help us learn a bit more about you. These are designed and officiated by our partner Arctic Shores (the email will come from them as well!). Candidates successful at that stage will be contacted to arrange time for a screening call. If that goes well and you are happy to progress, you will be invited to interview in person at our Peterborough office.

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

Equal Opportunity Employer:

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.