CRM Technical Lead

Job Responsibility

• Architect and design scalable, secure, and high-performance CRM solutions using Microsoft Dynamics 365.
• Lead full-cycle CRM implementations: requirements gathering, solution design, development, testing, deployment, and post-go-live support.
• Translate functional requirements into technical specifications in collaboration with business stakeholders.
• Define and enforce CRM architecture standards, integration patterns, and data governance policies.
• Manage project timelines, resources, and deliverables using Agile/Waterfall methodologies.
• Provide technical leadership and mentorship to development teams.
• Integrate Dynamics 365 with enterprise systems (ERP, portals, third-party apps).
• Conduct architecture reviews and ensure alignment with enterprise IT strategy.
• Troubleshoot and resolve complex technical issues across CRM environments.
• Stay updated with Microsoft’s roadmap and recommend adoption of new features.

Minimum Qualification: MBA/BE

Experience: Up to 10 years

Skills Preferred:

• Soft Skills & Competencies:
• Strong communication skills, both verbal and written.
• Solid process understanding and analytical thinking.
• Ability to collaborate effectively within cross-functional teams.
• Demonstrate leadership in supervising technical and administrative aspects of software development.
• Applies critical thinking and innovation in solving complex software engineering problems.
• Additional Responsibilities:
• Participate in the design, development, and optimization of CRM solutions.
• Ensure adherence to best practices in software engineering and Dynamics 365 implementations.
• Contribute to continuous improvement of internal frameworks and reusable components.
• Work within defined standards of software engineering discipline, as outlined by the organization’s professional community guidelines.
• Customizations, plugins, workflows, Power Automate, Power Apps.
• Development of MS Dynamics CRM Plugins, Workflows, and Actions.
• PowerApps (Model-Driven Apps, Canvas Apps).
• 8+ years of experience in customizing and configuring Microsoft Dynamics 365 across various customer engagement modules, such as Sales, Customer Service, Marketing, Project Service, and other solutions of Power Platform.
• 6+ years of experience in programming with C#, with a Strong understanding of Object-Oriented Programming, and domain-driven design.
• 6+ years of experience in web service development including REST and SOAP.
• Possess a solid understanding of Microsoft Dataverse, Power Apps (Model-driven Apps, Canvas Apps, Power Pages), Power BI, and Power Automate.
• Highly desirable to have experience in Microsoft Azure Cloud solutions development, including Azure Functions, Logic Apps, Web Apps, Bot Framework, REACT JS.
• have proven experience in MS Dynamics 365 CE technical architecture design.
• Work with the team to identify and troubleshoot issues, perform root cause analysis, and provide long-term solutions.