We’re looking for a SmartCare Advisor to act as a strategic post-go-live partner for clients using UKG Pro. This role focuses on system optimization, client advisory, and ongoing support—bridging technical configuration with real business outcomes.
You’ll work closely with clients to maintain, enhance, and troubleshoot their UKG Pro environment, while proactively identifying opportunities for improvement across HR, payroll, and benefits processes.
This is a client-facing, consultative role suited for someone who knows UKG Pro inside out and can confidently translate system capabilities into business value.
Key Responsibilities
Client Partnership & Advisory
You’re not just clicking around UKG—you actually understand how HR/payroll workflows should work and how to make the system support that. You’re comfortable talking to clients, solving messy real-world problems, and making systems better over time.
Why Align HCM?
Align HCM provides professional development, ongoing training, and benefits to our outstanding remote team:
This position follows US Eastern Time business hours, Monday through Friday.
Location:
Remote (US or Canada)
Align HCM is an Equal Opportunity Employer.
We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.
We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don’t meet every qualification, we still encourage you to apply.
You’ll work closely with clients to maintain, enhance, and troubleshoot their UKG Pro environment, while proactively identifying opportunities for improvement across HR, payroll, and benefits processes.
This is a client-facing, consultative role suited for someone who knows UKG Pro inside out and can confidently translate system capabilities into business value.
Key Responsibilities
Client Partnership & Advisory
- Serve as the primary post-implementation partner for assigned clients
- Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
- Build strong client relationships and drive overall customer satisfaction
- Facilitate consultative discussions on HR/payroll best practices and system utilization
- Perform configuration updates and enhancements within UKG Pro (Payroll & People modules)
- Analyze system performance and recommend improvements
- Support open enrollment (OE) and life event (LE) processes within benefits
- Apply testing methodologies for system updates, enhancements, and M&A activities
- Manage and triage client inquiries, ensuring timely resolution or escalation
- Troubleshoot system-related issues and provide clear, actionable solutions
- Maintain a proactive approach to identifying and resolving risks
- Meet timelines aligned with key deliverables and client expectations
- Create documentation, templates, and client-facing materials
- Support knowledge transfer for both internal teams and clients
- Act as a Subject Matter Expert (SME) for UKG Pro Payroll & HR
- Contribute to internal process improvements and team knowledge sharing
- Participate in team trainings and lead at least one session annually
- Support a collaborative, high-performance team environment
- 3+ years of hands-on experience with UKG Pro (Payroll & People)
- Experience in consulting, implementation, configuration, or support roles
- Minimum of 5–10 full-cycle implementations or equivalent system exposure
- Strong knowledge of:
- HR and payroll processes
- Benefits (including Open Enrollment & Life Events)
- System testing methodologies
- Proven ability to manage multiple clients or priorities in a fast-paced environment
- Strong analytical and problem-solving skills
- Excellent communication skills (client-facing is a must)
- UKG Pro Payroll & People Certification (required)
- Experience with:
- Benefits Administration or Benefits Hub
- Reporting and analytics within UKG Pro
- System integrations
- Exposure to US or Canadian payroll environments (either is fine, both not required)
You’re not just clicking around UKG—you actually understand how HR/payroll workflows should work and how to make the system support that. You’re comfortable talking to clients, solving messy real-world problems, and making systems better over time.
Why Align HCM?
- Impact: Help organizations simplify pay and HR processes for thousands of employees.
- Growth: Continuous learning opportunities and the chance to deepen your UKG / Dayforce expertise.
- Flexibility: Remote-first culture with the tools and support you need to succeed from anywhere.
- Collaboration: Work with a team of experienced consultants who genuinely enjoy solving problems together.
- Variety: Every client is different—no two implementations are the same.
Align HCM provides professional development, ongoing training, and benefits to our outstanding remote team:
- Base Salary plus Incentive Pay
- Medical, Dental, Vision
- Life Insurance & Disability Coverages
- Health Savings Account
- 401k Match Program
- Unlimited Vacation Time
This position follows US Eastern Time business hours, Monday through Friday.
Location:
Remote (US or Canada)
Align HCM is an Equal Opportunity Employer.
We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.
We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don’t meet every qualification, we still encourage you to apply.
About the company
Company website•Human Resources Services
At Align HCM, we make human capital management effortless.
We’re a powerhouse team of HCM experts who turn complex workforce challenges into simple, smart, and scalable solutions. From strategy to implementation, from optimization to ongoing support—we’re with you at every step, making sure your people, processes, and technology work in perfect harmony.
Our services cover the full spectrum of HCM success:
• Launch Services – Flawless implementations that hit the ground running.
• Post Go-Live Services – Support that keeps you moving forward without missing a beat.
• Client-Side Services – Acting as your in-house HCM dream team.
• Strategic Services – Big-picture thinking with measurable impact.
• Technical Services – Integration, innovation, and technical excellence.
Our mission is simple: deliver unmatched expertise and game-changing solutions that create extraordinary employee experiences. We believe people are the ultimate competitive advantage—yours and ours—and we’re committed to fueling growth for both.
With Align HCM, you’re not just getting a service provider—you’re gaining a partner obsessed with your success.