Customer Service Specialist, Italy - Bologna

Location: Italy, Bologna

Advancing the Future of Freshness™, Together

AgroFresh is a fast-moving, dynamic company dedicated to delivering integrated near- and post-harvest solutions for more freshness and quality, every step of the way from harvest to home. From next-gen digital monitoring and analytics and plant-based coatings to integrated fungicide solutions and SO2 generating sheets for more intelligent packaging, you can count on us for a full suite of near- and post-harvest solutions that help enhance quality and extend the shelf life of your fruits and vegetables.

When you work at AgroFresh, you work with the leading experts in near- and post-harvest technologies to proactively solve the most pressing challenges. Imagine a world where the produce supply chain has more time every step of the way. Where products get to consumers exactly as the grower intended. Where food loss is minimized, sustainability maximized, and business empowered. This is the world of Smarter Freshness.

What The Role Delivers

As a Customer Service Specialist, you will play a key role in ensuring seamless end-to-end execution of customer service and commercial activities. You’ll manage the full-service order lifecycle—from contracts and pricing to order entry through delivery, billing, and revenue recognition—while delivering an exceptional customer experience.

In this dynamic role, you’ll collaborate closely with internal teams including Commercial, Finance, Logistics, and Operations to ensure accuracy, efficiency, and compliance with company and export regulations. You’ll also act as the main point of contact for customers, ensuring their needs are met with professionalism, precision, and a strong sense of ownership.

Key Responsibilities

In order of relative importance

Service Ordering

• Work with digital tools in place at Agrofresh to capture ongoing applications.
• Upload data from external Excel sources.
• Use of Excel Macros (as an end user) to revise data prior to final load into ERP (SAP S4 HANA)
• Create orders in SAP and complete deliveries, execute shipments and monitor Stock consumption / Inventory depletion.
  
  

Export – Service and Product ordering

• Create orders and close administrative follow-up with the “Operation team”.
• Be able to manage Intercompany orders
  
  

Contracts: Rebates, commissions and billing plan

• Manage and finalize contracts in SAP (Season pass, Rebates, commissions) including DOA follow up (DOA = Delegation of Authority / proper signer of contracts with relevant authority)
• End of year reconciliation: total volume, final price, stock, amount of commission to be paid.
  
  

Billing

• Prices set up in ERP with discounts.
• Invoices creation and distribution (multi-channel, print, email…)
• Sales adjustments (credit and debit notes) with DOA component for Approval
• Support Audit requests
  
  

End of month activity

• Reporting orders not invoiced for internal blocks so they can be accrued.
  
  

Master Data

• Customer Master data creation (Payer/Sold to/ Ship to)
• Work closely with Credit Management team in Philadelphia for appropriate Payment terms and Credit limits set up on each account.
  
  

Support to an allocated commercial team

• Interface between the sales team, customers and different departments of the company,
• Sales report to your sales team and customers,
• Manage any ad hoc requests from your sales team and our customers.
  
  

Who To Work With

Primary internal and external stakeholders

• Customers
• Commercial Team
• Supply Chain Team
• Finance
• Commercial Operations Team
  
  

How We Work

AgroFresh core competencies – those in italics apply for people leaders

• Accountability for Results
• Mindset for Growth
• Customer Centricity
• One AgroFresh
• Owns the Talent
  
  

What The Job Requires

• Fluent in English (C1) and Italian (C1)
• Experience with the legal requirements of the billing process in Italy
• SAP S4HANA or equivalent ERP
• Proficiency in Order to cash tools, Power query, power BI etc. tools used in the supply chain management
• Proficiency in Excel
  
  

What To Have Done And Know How To Do

These skills and experiences are highly desirable; however, they do not preclude exceptions based on an individual’s performance history and demonstrated potential.

• 2 to 5 years’ experience with the full Order to Cash process in an international or European environment
• Significant experience in Export (product and service).
• e-invoicing (SDI for Italy)
• Strong communication skills both written and oral
• Autonomous, multitasking, well organized and capable of providing accurate feedback.
• Ability to work under changing agenda priorities and highly seasonal activities within set deadlines.
  
  

Why Work Here

• We work every day to improve the quantity and quality of fresh produce and reduce food waste – that is important to every person on the planet!
• We have a rich history and are known for our quality products.
• We have an enterprising spirit and are looking for like-minded problem-solvers to help us accomplish our goals.
• We focus on the Critical Few priorities that are important for us and our customers and then hold ourselves accountable to deliver.
• We are growing and transforming – both our business and the industry.
• We are committed to developing our colleagues and helping you advance in your career.
• We offer competitive compensation and benefits packages.