Consultant, Patient Service Strategy

We were built with a clear vision: to create a partner for life science leaders that enables clearer, braver commercialization decisions unlocking the full potential of their medicines and innovations.

By integrating five specialty firms with proven success across disciplines, therapeutic areas, and geographies, we created a global partner that understands your assets, your organization, and the realities you face.

Partnering from early development through launch and beyond, we reframe what’s possible by connecting insights across the asset lifecycle to align medical, access, insights, patient, and commercial strategy into one coordinated path forward.

Depth where it matters. Connection where it counts.

One accountable partner, built to deliver results.

We are recruiting for the Patient Services practice, which focuses on designing programs aligned to patient needs and building the infrastructure required to optimally deliver product support.

This newly created client-facing position will collaborate with Acumetis' various project teams, including marketing and market access and will be responsible for strategic design, market research, partnership evaluations, and ongoing program implementation support.

Essential Duties And Responsibilities

• Strategic development of patient experiences and optimal program design components
• Lead client engagements and build long term client relationships, managing multiple projects simultaneously
• Data analysis, competitive benchmarking and primary market research review to formulate consolidated insights
• Development and management of complex patient service project implementation plans including, but not limited to, cross-functional client meeting coordination, status reporting, vendor/ agency management and tracking, timeline management, interdependency documentation, risk assessments and scenario planning
• Design program metrics & KPI’s; and liaise with IT teams to draft associated patient service business rules and implement
• Development of client deliverables including business cases, therapeutic area landscapes, commercial launch plans, strategy documents, tactical plans, educational resources, meeting notes and others
• Motivate, coach and serve as a role model for project team members
• Own responsibility for work product quality and relevance to client decisions
• Contribute to thought leadership and innovation within client project
• Strategically apply non-personal marketing strategies/tactics (heavy emphasis on digital) and compliantly use it for patient services awareness/education
• Lead development of patient journeys across various disease states, compiling disparate sources of data/information/interviews/etc. into a simplified process that can be understood cross-functionally
• Stay current on patient services trends in pharma and on broader customer service best practices in other industries
  
  

Education, Experience And Skills

• Minimum: Bachelor’s degree in neuroscience, psychology, business, or related science field (i.e., biology); MBA, MS, MPH, and/or PhD a plus
• 3+ years' relevant patient service, marketing, or market access experience, within the pharmaceutical industry including experience managing delivery of patient service or hub service programs
• Experience with behavioral psychology, patient agency work, or patient service IT implementation (i.e., Sales Force Health Cloud) are all pluses
• Experience diagnosing and resolving complex issues
• Proficiency with Microsoft Office required
• Experience with data visualization tools such as Tableau or MS Power BI is desirable
  
  

Additional Information: This is a hybrid position located in Philadelphia, New York metro, Raleigh, or Boston Markets.