Warranties Coordinator
ABN Group
Docklands, Victoria, Australia
Customer Service, Business Management / Project / Planning, Administrative / Clerical
About Us
At ABN Group, we’re Australia’s leaders in construction, property, and finance. In Victoria, you’ll know us through Boutique Homes and Homebuyers Centre—brands that help thousands of Australians bring their dream homes to life.
What You’ll Do
As a Warranty Coordinator, you’ll be trusted point of contact who turns warranty issues into confident, well-managed resolutions. You’ll take ownership of the entire warranty cycle—from the initial handover call to adjudicating claims, scheduling trades, and coordinating site inspections.
You’ll also collaborate with stakeholders to deliver timely resolutions and contribute to process improvements that enhance the customer experience.
No construction experience? No problem. If you’re passionate about customer service and have experience in property management, handling home/car insurance claims, or dealing with complex complaints resolution, you may already have what it takes!
We’ll provide full training, ongoing development, and a clear pathway to grow into exciting future roles.
What We’re Looking For
- Strong customer service skills and a positive, can-do attitude
- Strong written and verbal communication skills
- Excellent organisational and time-management abilities
- High attention to detail and problem-solving skills
- Ability to build strong relationships with internal and external stakeholders
Why You’ll Love It Here
At ABN Group, people are at the heart of everything we do. We’re big on culture, creativity, and career growth—and we know how to have fun along the way.
Here’s what you’ll enjoy:
- 24/7 onsite gym
- Subsidised barista-made coffee
- Regular social events (we love a good party)
- Health & wellbeing perks such as free flu vaccination, skin checks & massages
- Discounts on building your own home
Check out our IG here: @abngroup.au
You must have the right to live and work in Australia to apply.
About the company
Company website•Building Construction
At ABN Group, we deliver the dream of home ownership. Established in Perth in 1978, the ABN Group is Australia’s leading construction, property and finance company.
As a national group, we operate over 20 businesses including new home design and construction, commercial construction, land development, mortgage broking, conveyancing, plumbing, concreting, roofing, ceiling and wall fixing, and cabinet making.
A lot has changed over the decades, but our passion for building, our relentless commitment to quality, our uncompromising drive to lead through excellence, our sense of fun and our desire to give back to the community have remained the same.
It’s these qualities that have driven us to become leaders in the Australian residential building market.
What makes us an employer of choice?
- We work with 1,900+ employees and 3,000+ subcontractors throughout Western Australia & Victoria.
- We invest in the future by training more construction apprentices than any other Australian builder.
- We deliver on promise and have built over 90,000 homes since 1978, including first homes, apartments, units and luxury homes.
- We make home finance accessible and have helped over 40,000 people access affordable finance solutions through Resolve Finance.
Visit www.abngroup.com.au to learn more about us.