Field Service Operations Manager

Base Salary: $80,000 Total Compensation Potential: $90,000-$100,000+ with performance bonuses

Mountlake Terrace / Seattle Area Full-Time | Leadership Position

Leadership role overseeing multiple field service divisions and technician teams.

Alpine Specialty Services is seeking an experienced Operations Manager to lead field service operations across multiple service divisions. This leadership role drives operational performance, technician development, service quality, and revenue growth.

This is a hands-on leadership role responsible for building strong teams, maintaining service standards, and delivering exceptional customer experiences.

Divisions You Will Lead

• Carpet Cleaning Division
• Air Duct Cleaning Division
• Power Washing Division
• Route / Rug Pickup Operations
  
  

All technicians within these divisions report directly to the Operations Manager.

This Role Works Closely With

• Field QC / Training Supervisor
• Field Sales Trainer
  
  

Together, this leadership team drives quality standards, technician development, and revenue performance.

Key Responsibilities

• Lead daily field operations across multiple service divisions
• Manage technician performance, accountability, and service standards
• Drive revenue growth and operational performance
• Improve quality control and reduce service callbacks
• Monitor customer satisfaction and service quality metrics
• Coach technicians on professionalism, service quality, and sales execution
• Support employee retention, engagement, and team culture
• Improve average ticket performance and service presentation
• Ensure proper use of ServiceTitan and operational systems
• Oversee technician training and development across all service lines
  
  

Service Knowledge & Leadership

The Operations Manager must maintain strong knowledge of Alpine services and field service operations.

This Includes Understanding

• Service processes and equipment
• Pricing logic and service value propositions
• Technician training and development
• Identifying performance gaps and coaching improvements
• Reinforcing both technical execution and customer experience standards
  
  

Strong service understanding is essential to leading technicians and maintaining operational excellence.

Compensation

• Base Salary: $80,000
• Performance Bonus Structure
• Total Compensation Potential: $90,000-$100,000+
  
  

Benefits

• Medical insurance (80% company-paid)
• Dental insurance (50% company-paid)
• Vision insurance (100% company-paid)
• Paid vacation and holidays
• Paid sick leave
• 401(k) with company match
• In-house financial advising
• 50% employee discount on Alpine services
• Professional uniforms provided
• Free on-site workout/fitness room
  
  

Qualifications

• Leadership experience managing technicians or field service teams
• Operations leadership experience in service, trades, or home services preferred
• Strong coaching and team development ability
• Customer service and operational leadership mindset
• Excellent communication and leadership presence
• High accountability and performance standards
• Valid driver's license preferred
  
  

About Alpine Specialty Services

For more than 57 years, Alpine Specialty Services has delivered premium home services throughout the Pacific Northwest. We focus on service excellence, strong leadership, and long-term team development.

Location: Mountlake Terrace / Seattle Area Position: Full-Time

Apply online to join a company where leadership, service quality, and team culture matter.

Please apply online only. No phone calls or in-office inquiries.

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