Customer Support Executive – International (US Process)
AI Enablement & Development
Dadri, Uttar Pradesh, India
Others
E2logy is a leading software solutions company dedicated to empowering businesses with innovative technology and exceptional service. We combine our expertise in various domains with cutting-edge development practices to deliver high-quality, custom software solutions that cater to your unique needs and goals.
Visit our website: https://e2logy.com/ to learn more about our services and expertise.
Job Description
We are looking for a Customer Support Executive with experience in international voice processes (US-based support preferred) to handle customer queries related to bookings, cancellations, and service issues for a hospitality-based project. The candidate will be responsible for providing high-quality customer support via calls, emails, and chat while ensuring customer satisfaction and adherence to service-level agreements.
Requirements
- Handle inbound and outbound customer calls for international clients (US process).
- Resolve customer queries related to bookings, cancellations, refunds, and general inquiries
- Provide support via email and chat in a timely and professional manner
- Maintain accurate records of customer interactions in CRM systems
- Ensure high customer satisfaction and meet defined SLAs and KPIs
- Escalate complex issues to the relevant teams when required
- Work in rotational shifts, including night shifts
- Excellent spoken and written English (neutral accent preferred)
- Experience in travel, hospitality, or booking platforms is an added advantage
- Strong communication and listening skills
- Experience in handling international customers (US process preferred)
- Basic knowledge of CRM tools (Zendesk, Freshdesk, Salesforce, etc.)
- Good problem-solving and multitasking abilities
- Graduate in any discipline
- Willingness to work in rotational shifts (24×7 environment)
- Immediate joiners preferred
- Night shift allowance
- Work from home flexibility for night shift
- Career growth opportunities in international projects
- Exposure to global customer support operations
- Submit your resume, cover letter, and optionally a portfolio of academic projects or personal work to [email protected]
About the company
Company website•IT Services and IT Consulting
E2logy leverages the synergy of Artificial Intelligence (AI) and Machine Learning (ML) to forge systems that think, learn, and make decisions akin to human intelligence. Our AI/ML solutions transform industries by automating tasks, enhancing prediction accuracy, and personalizing experiences, thereby reshaping the technological future of sectors such as healthcare, finance, and transportation.
Why E2logy is Your Preferred AI/ML Partner?
We provide comprehensive AI/ML services from preliminary assessments to full-scale automation. Our skilled team excels in creating efficient, low-power ML models that do not compromise on performance or accuracy. By adopting the latest AI and ML innovations, E2logy propels your business to the forefront of technological advancement, ensuring you are equipped to thrive in a dynamic environment.
E2logy's Premium AI/ML Engineering Services:
-> Natural Language Processing (NLP)
-> Computer Vision
-> Predictive Analytics
-> Speech Recognition
-> Time Series Analysis
-> Image Recognition
Extended Capabilities:
-> Product Recommendation Engines
-> Conversational AI and Chatbots
-> Behavioral Analytics
-> Robotic Process Automation (RPA)
-> Emotion Recognition
-> Cognitive Computing
-> AI Model Development & Tagging
-> Deep Learning
At E2logy, our goal is to boost your business with advanced AI/ML solutions that streamline operations, improve decision-making, and drive innovation. Partner with us to leverage AI/ML for scalable growth and transform your business for future success.