H-Tech Supports (HTS) provides cutting-edge IT and network solutions tailored to the needs of enterprise markets around the world. With a global team of expert IT engineers, HTS offers professional consulting, data solutions, and maintenance services to address the evolving technological demands of its clients. The company specializes in a wide range of managed IT support services, including end-user support, hardware and software troubleshooting, site surveys, remote and on-site assistance, and more. Leveraging deep operational experience and technical expertise, HTS helps clients overcome challenges, optimize resources, and innovate for business success. By delivering comprehensive services, HTS aims to enable businesses to achieve their full potential.
Tasks
🔹 IT Management
- Lead monthly IT management meetings to discuss issues and improvements
- Manage local IT projects (office moves, application deployments, etc.)
- Act as the main IT point of contact for the subsidiary
💻 Computer & User Management
- Configure systems using corporate image tools (Ivanti)
- Manage IT inventory in EasyVista ITSM
- Investigate and respond to security alerts (CrowdStrike)
- Support users and enhance adoption of O365 tools (Excel, PowerPoint, Teams, OneDrive, Word)
🧩 IT Applications & Vendor Coordination
- Coordinate with local and global IT vendors (SAP, CRM, firewall providers, etc.)
- Manage setup and maintenance of printers and local devices
🌐 Network, Telecom & Infrastructure
- Monitor and support SD-WAN (Velocloud)
- Install and maintain firewalls, switches, LAN & WiFi infrastructure
- Support video conferencing and IP telephony systems
- Maintain and document IT architecture (network diagrams, system documentation)
🔐 Security & Compliance
- Ensure implementation of group IT security policies
- Educate users on cybersecurity best practices
- Handle local investigations for security incidents
🖥️ Servers & Datacenter
- Maintain documentation and diagrams for servers and infrastructure
- Support local servers (if applicable), including patching, backup (VEEAM), and monitoring
🎧 IT Support (Helpdesk)
- Provide 1st level support (hardware, accounts, MFA, network issues)
- Deliver 2nd level support for local applications
- Troubleshoot hardware, servers, and network equipment
🤝 Collaboration with Global IT Teams (US/FR)
- Review IT contracts and licensing
- Support project roadmap planning and resource allocation
- Monitor patching, security tools, and SaaS applications
- Assist in VPN/VLAN setup and infrastructure improvements
Requirements
- Proven experience in IT Infrastructure, Network Support, and End-User Support
- Strong knowledge of Windows environments, O365, Active Directory
- Experience with networking (LAN/WAN, firewalls, SD-WAN)
- Hands-on experience with security tools (e.g., CrowdStrike)
- Ability to manage vendors and coordinate with global teams
- Strong troubleshooting and communication skills
- Fluent in Spanish & English
About the company
Company website•IT Services and IT Consulting
We at HTS provide the modern day IT and network solutions to the enterprise markets through an extensive range of managed IT support services to its worldwide clientele. We take pride in our distinction for being the single source provider of end to end IT solutions to cater for the business and technology needs of our clients.
What we offer:
We offer with a pool of IT engineers all around the globe provides, professional consulting, data solutions and
maintenance services to assist our customers in meeting the changing technology demands. Our design,
engineering, installation, and maintenance help our clients flourish their business and companies.
Our expertise:
Our operational experience has given us a comprehensive understanding of the markets we serve and
authoritative control to effectively manage the resources and projects. Our expertise also allows us to identify
and meet challenges, and do beyond the expectations of our clients. Technological vision and radical thinking to
yield fresh outlooks on our customers’ businesses and that’s how we ensure and enable them to reach the
dynamics with full potential so that they accelerate their business.
Professional services include:
> Data Removal and Secure Media Destruction
> IT Asset Disposal
> Providing FTE’s
> Remote Support and Management
> 24 x 7 Global Break fix Maintenance Services
> 24 x 7 Installs, Moves, Adds, Changes, (IMAC)
> End Use Support
> 24 x 7 Cisco/Palo Alto/Adtran Installations
> Level 1 and Level 2 Smart Hands to Desk
> Level 3 Engineers with years of experience
> Windows and Office Deployment Services
> PC deployment
> Site Surveys & Audits
> Secure Stock Storage Locations
> Hardware & software troubleshooting
> Full on site Structured Cabling installations