Pharmacy Healthcare Advisor - Allcare Ballincollig
Allcare Pharmacy
Ballincollig, County Cork, Ireland
Others
Allcare Pharmacy
Allcare support is a company which specialises in supporting Community Pharmacies to deliver excellent personalised care to their community. The Allcare Pharmacy group is a network of pharmacies throughout Ireland which strive for customer service excellence where staff focus on their core skill of providing expert medical care, advice and value to their patients and customers.
Purpose Of Role
To deliver excellent customer service and to provide advice and information as required to customers on all product ranges available in the Pharmacy. To maintain the standard of category management and merchandising within the Pharmacy as directed by the Managing Pharmacist and in line with Company standards.
Duties And Responsibilities
- To provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate.
- To maintain good stock control including; rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that the delivery details are correct as set down by the Managing Pharmacist.
- To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.
- To work effectively as part of the Pharmacy team, being flexible and adaptable, assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist.
- To maintain cooperative and professional working relationships with colleagues at all times.
- To fulfil the request for specific over the counter medicines appropriately using WWHAM questioning and recommend a suitable medicine referring to the Pharmacist where appropriate.
- To be vigilant and adhere to the correct procedures with regards to security and the handling of cash and receipts within the Pharmacy.
- To ensure that the Pharmacy is kept clean and tidy and any Health and Safety issues are brought promptly to the attention of the Pharmacy Manager.
- To participate in training and development programmes provided by the Pharmacy and to be proactive in developing the job function.
- Any other duties as required.
- Provide support to other stakeholders within the pharmacy and throughout the Allcare network to ensure the delivery of company goals.
- This role requires a high level of pro-activity and an ability to work on own initiative.
- Build relationships with others in the pharmacy to create a positive working environment.
- Participate in staff training programmes and implementation and be proactive in developing the role function.
- To work effectively as part of the Pharmacy team, being flexible and adaptable assisting in all areas of the pharmacy operation.
- We are passionate about exceeding expectations:
- making our community pharmacies the local destination of choice
- Delivering customer service to the highest quality
- To provide advice and information as required to customers on all product ranges available in the Pharmacy.
- To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.
- 1 years experience in Pharmacy/Retail/Hospitality is preferable
- Cashier experience an advantage
- Excellent communication skills, both written and verbal
- Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially
- Good attention to detail is essential
- Organised with a proven ability to multi-task successfully under pressure
- Ability to work on own initiative and as part of a team
- Basic IT skills are an advantage
About the company
Company website•Pharmaceutical Manufacturing
Allcare Pharmacy is dedicated to providing the best in professional healthcare and advice to communities across the country. Our professional local teams in each community pharmacy, with the assistance of our central support service, strive at all times to exceed patient expectations making our community pharmacies the local destination of choice for convenience, service, professional advice and friendly care.
Allcare Pharmacy is a 100% Irish owned network of 70+ community pharmacies employing nearly 500 people. Allcare Pharmacy is committed to improving efficiency, developing its range of products and services to the highest standards, whilst keeping costs down for customers. We are working hard to provide more healthcare services in the community. It is embedded in our ethos to make healthcare more accessible to our customers and patients.
Allcare Pharmacy is well placed to provide many services such as medicine reviews, health checks, weight management programmes, smoking cessation advice and flu vaccinations. These services are carried out by our highly skilled pharmacists.
Allcare is your Irish Community Pharmacy, caring for your community for generations.
Our mission
To provide the best in professional healthcare and advice to communities across the country and to exceed customer and patient expectations.
Vision
Allcare Pharmacy is the local community pharmacy of choice for convenience, service, professional advice and friendly care.
Core Values
1) Inherently Knowledgeable – We have the expertise, are accurate and provide a response service
2) Always friendly – We are courteous, respectful, easy to talk to and community-oriented
3) Proactively helpful – We are understanding thoughtful and have empathy
4) Pleasantly surprising – We are inspiring, active and interesting and delight our customers and patients