Senior Order & Production Coordinator – Custom Merchandise
Aztex Enterprises Ltd. (AZX Sport)
Burlington, Ontario, Canada
Writing / Editing, PR / Media / Communications, Sales / Marketing
Job Title: Senior Order & Production Coordinator – Custom Merchandise
Location: Burlington, ON (In-Office)
Company: AZX Sport / Simplified Sourcing | aztex.com
About AZX Sport
AZX Sport / Simplified Sourcing is a boutique promotional products manufacturer working with some of the world's biggest brands to create custom, trend-forward merchandise
We're known for handling complex, one-of-a-kind projects that require tight coordination between factories, logistics partners, and internal departments.
About The Role
We're looking for a Senior Order & Production Coordinator — someone who's highly organized, detail-driven, and can succeed in a fast-moving production environment.
This is not a basic customer service role. It's about managing production timelines, packaging details, and logistics to make sure every order runs smoothly, stays on spec, and ships on time.
What You'll Do
- Manage complex orders from production start to final delivery.
- Track timelines, updates, and dependencies using production calendars.
- Coordinate closely with factories, shipping, and fulfillment teams to keep everything moving.
- Work with Customer Service to get quick answers on order details and approvals.
- Double-check all specs, packaging notes, and shipping instructions before release.
- Flag potential delays early and work cross-functionally to stay on schedule.
- Experience managing custom or made-to-order production (promo, print, packaging, or similar industries).
- Strong attention to detail and a calm, organized approach under pressure.
- Excellent communication — able to chase info and follow up without letting details slip.
- A natural problem-solver who enjoys connecting the dots between art, production, and logistics.
About the company
Company website•Advertising Services
AZX Sport is a North American leader in the promotional products industry, supplying high-quality branded merchandise to distributors and Fortune 500 companies across the globe. With over 30 years in business, three North American locations, and a team of 85+ production and customer service professionals, we have the scale, experience, and infrastructure to deliver.
We are a proud PPAI 5-Star, A+ rated supplier, ranked 58th on the 2025 PPAI Top 100 Supplier list and scoring in the 100th percentile for industry trust. We were also named one of PPAI's 2025 Greatest Companies to Work For.
Our edge is simple: quality you can count on, service that sets the standard, and partnerships built to last.
From domestic production capabilities to our custom import division, Simplified Sourcing, we offer dual production, full compliance with CPSIA and Prop 65, and a guaranteed published pricing model with no surprises. Every order comes with a dedicated account executive, 30-minute response times, and end-to-end communication from PO to delivery.
2025 is a breakthrough year for AZX. Expanded technology, deeper sourcing capabilities, and a continued commitment to being the industry's trendsetter in quality, compliance, and customer experience.
When you work with AZX Sport, you work with a partner who shows up, delivers, and makes you look good.