Client Care Specialist - Part Time Contract
Abell Pest Control
Nanaimo, British Columbia, Canada
Others
Description
Reporting to the Office Manager you are the first point of customer contact, handling inbound calls with the objective of securing the sale and scheduling the service. This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients. We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!
Major Responsiblities
Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions
Prepares bank deposit for cheques received and credit card payments; Follows up with Head Office
Solves residential account issues
Manages customer files; Ensures filing is current
Schedules Route Managers one-time work and home services; Ensures follow up calls are complete to guarantee customer satisfaction
Ensures month end is completed
Checks missing tag reports
Orders office supplies
Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)
Offers support to Branch staff as directed by his/her Manager
Skills And Experience
One or more years of customer service related experience
Written and verbal communication, interpersonal and support skills
Able to use all related hardware and software
Inside sales experience an asset
Strong organizational skills
Team player
Strong attention to detail and high level of accuracy
Pay Range: $18-20 per hour
Abell Pest Control does not use artificial intelligence or automated decision-making tools in the screening, assessment, or selection of job applicants. All applications are reviewed by members of our hiring team.
This position is not an existing vacancy within our organization.
About the company
Company website•Environmental Services
Who We Are
Abell Pest Control has been providing reliable, professional pest management solutions for 100 years. Since 1924, we’ve grown from a single office to a network of branches across Canada and the U.S., employing hundreds of people. Our commitment to quality service has earned us the trust of customers across North America, and we continue to protect homes and businesses from pests with the same dedication we've had since day one.
Our mission is:
To provide our clients with the highest level of pest control service in a cost-effective manner that minimizes risk potential and delivers the highest level of customer service. You will always receive quality service, staff expertise, image protection, and a return on your investment. Our success is your success!
Abell's Quality Policy
Abell Pest Control is committed to providing the highest quality pest control and other related services to industry, government, and homeowners. At all times, our people will demonstrate that serving the client's requirements is our number one priority.
Our Technical Advantage - Innovation and Growth
Abell has invested millions to provide you with this one-of-a-kind platform. Imagine having complete facility mapping with online records and reporting showing you have the most comprehensive pest program possible with our Electronic Site Management (ESM) Program. Or use Abell's On-Site Instant Reporting program to receive instant alerts from any of your facilities when there's a critical problem.