Hospitality Operations Coordinator

HOSPITALITY OPERATIONS COORDINATOR

We are looking for a Hospitality Operations Coordinator to join our Hospitality Operations

team in a key role supporting and delivering a high volume of corporate hospitality bookings.

The successful candidate will play an active role in developing client relationships by managing

a large number of bookings to a consistently high standard, ensuring an exceptional client

experience.

WHO WE ARE

AOK Events, accredited as being A Great Place to Work, is an award-winning event management

company. Our culture is energetic, supportive and proudly people-first – we love what we do,

and it shows. As an employee-owned business, everyone has a stake in our success and we

work together to deliver work we are genuinely proud of.

We pride ourselves on developing long-term successful relationships with our clients by

excellent account management and project delivery.

This is a Monday to Friday role, 08:30 to 17:30 in our London office, with an option to work

flexibly after successfully passing probation. There may be a requirement to support events

outside of these hours and occasionally on weekends.

KEY RESPONSIBILITIES OF THIS ROLE TO INCLUDE:

• Build and maintain strong, long-term client relationships supporting them from initial

planning through to successful delivery of their event

• Delivering excellent logistics and communication to AOK Events’ clients

• Create high quality fact sheets and ticket letters for a large volume of hospitality

bookings

• Management of our bespoke CRM system, ensuring all data is up to date

• Assisting the accounts team where necessary (i.e. raising the occasional invoice and

making sure clients pay within payment terms)

• Reconcile projects accurately and within required timeframes, ensuring precise profit

margins

• Contribute significantly to AOK Events’ achievement of its annual revenue targets

KEY COMPETENCY SKILLS:

• Excellent attention to detail

• Strong time management skills, with the ability to prioritise effectively in a fast-paced

environment

• Highly organised, with the ability to multitask

• Team player – work as part of a brilliant team

• Good work ethic in a process-driven role

• Building relationships – it is essential to build relationships not only with clients but with

AOK’s key suppliers

• Proactive – with the confidence to ask questions and seek solutions

• Strong numerical and written communication skills

PERKS INCLUDE:

• We’re an employee-owned business (EOT)

• Bonus scheme

• Flexible/Hybrid working

• Monthly team socials

• Access to a range of events throughout the year

• Private healthcare (after 2 years)

• Annual company incentive trip (previous destinations include Marrakesh, Slovenia and

Tenerife) – after one calendar year of service

HOW TO APPLY

Start date: Monday 27 July 2026

Please send your CV along with a short cover letter confirming your suitability for this role to Elle

Coffey [email protected]

We are committed to achieving high environmental and social responsibility standards and we

are looking for someone to help us to achieve them and make a positive difference.

AOK Events values a diverse workforce and is committed to equity and inclusion. Women,

people of colour, people with disabilities, and members of the LGBTQ community are strongly

encouraged to apply.